This facility just keeps getting worse and worse we have just lost our GM and Asst GM so that makes 5 in less than two years. It’s a revolving door. Something is not right. Added to that, the facility is also onto its 5th Clinical Care manager. My Mum’s comment to me yesterday was ‘You never know who’s going to be coming into my room’ There have been way too many changes and there are numerous agency staff daily. This is certainly not ideal for people who are in various states of cognitive decline. We all know consistency and routine are paramount in people with these issues. If this rating scale could let me have no stars that is what it would be. Please check the latest photo for Comments over Easter Celebrations or lack of. Update 16/4 and as I said this place gets worse and worse Just received a Care Plan for my family member and some of the statements in this plan DO NOT reflect the truth or the current status about our family member. I am furious.

Beautiful building but don’t be fooled. This place is all about profit and the commodification of our elderly. Floor staff are lovely, just not enough of them. Extra services contracted, promised and paid for ( extra $42 per day ) very rarely delivered , if at all. Certainly not consistently. Constantly had to remind Management they were not providing what was contracted. No ownership , apology, refund or correction of this. Even after been taken to National Level. Everything from quality of food, number of meal choices, quality of beverages, Lifestyle Activities were not as contracted. Dad told me the lifestyle activities were demeaning . Lots of bingo and word quizzes , craft . Very little for men . The men’s Club that was advertised was often just watching an episode of a TV show. Focus on cheap activities. My dad in here 18 months and we had 4 managers, 3 head chefs.very high turnover of staff and this hugely affects quality of care and quality of delivery of paid product. Do not buy extra services package. ( not optional) The unstimulating lifestyle program ( heavily geared towards females but still demeaning) , the lack of meaningful activities or outings, poor standard of food, poor staff ratios were all factors that severely reduced the quality of my dads life. It was this poor quality of life that hugely influenced his decision to not pursue treatment and pass away. This place is a place to die, not to keep living with assistance. I am filled with shame for being fooled by the beautiful facade and lies told by management and subjecting my dad to such a final 18 months.

This facility just keeps getting worse and worse we have just lost our GM and Asst GM so that makes 5 in less than two years. It’s a revolving door. Something is not right. Added to that, the facility is also onto its 5th Clinical Care manager. My Mum’s comment to me yesterday was ‘You never know who’s going to be coming into my room’ There have been way too many changes and there are numerous agency staff daily. This is certainly not ideal for people who are in various states of cognitive decline. We all know consistency and routine are paramount in people with these issues. If this rating scale could let me have no stars that is what it would be. Please check the latest photo for Comments over Easter Celebrations or lack of.

Further to my below review, more staff have since left and standards have slipped even lower. This is described on the menu as "12 hour roast lamb, roast potatoes, cauliflower au gratin and roast pumpkin". In reality, the single piece of pumpkin was sloppy, the cauliflower just a white mess, the potatoes were not properly roasted and the lamb already covered in gravy. No wine was provided as per our Extra Services contact and salt/pepper is available on request. This is costing $130 a day per person and is meant to be a "Hotel" experience. 17 March 2021 - UPDATE More staff departures including the General Manager (at Parkside for 3 months), the Assisitant General Manager and the Clinical Care Manager. Also, two of the more senior State Managers have left.

Further to my below review, more staff have since left and standards have slipped even lower. This is described on the menu as "12 hour roast lamb, roast potatoes, cauliflower au gratin and roast pumpkin". In reality, the single piece of pumpkin was sloppy, the cauliflower just a white mess, the potatoes were not properly roasted and the lamb already covered in gravy. No wine was provided as per our Extra Services contact and salt/pepper is available on request. This is costing $130 a day per person and is meant to be a "Hotel" experience. 17 March 2021 - UPDATE More staff departures including the General Manager (at Parkside for 3 months), the Assisitant General Manager and the Clinical Care Manager. Also, two of the more senior State Managers have left.

My Mum has been in this facility for18 months. Never an easy decision and for the first few months all was good - well so we thought! This facility offers ES (Extra services) at an added extra cost of $47 per day. The deal was supposedly the ES residents were to get better quality food drinks and activities to enjoy. It also include things like a Foxtel package outings organised at residents expense , movie club and a dedicated cinema room on each level. These theatres do not exist there are some very nice lounges at the end of every corridor but far from a cinema room! Movies are still watched from DVD in the training room - on less than comfy chairs. I have had multiple meetings over many things and have not seen improvement as yet. Communication is terrible between residents and families and within the organisation. We have had 3 GM within 18 months and at least 3 changes of chef. Often the menu does not totally match what is served. Very disappointed that these aged people are paying this kind of money for services which are well below the standard one would expect or not at all. Ask lots of questions before you make a decision about your chosen facility and make sure what you’re promised is actually what you’re going to get. Very disappointed

Further to my below review, more staff have since left and standards have slipped even lower. This is described on the menu as "12 hour roast lamb, roast potatoes, cauliflower au gratin and roast pumpkin". In reality, the single piece of pumpkin was sloppy, the cauliflower just a white mess, the potatoes were not properly roasted and the lamb already covered in gravy. No wine was provided as per our Extra Services contact and salt/pepper is available on request. This is costing $130 a day per person and is meant to be a "Hotel" experience.

Unfortunately what others have reported is correct. Regional and State Management have allowed a high staff turnover. Unfortunately this home now is a sad place to be. Concerns of extra services, care and families goes no where. The staff culture is terrible, and management is inexperienced and money hungry, all the good senior home management staff have gone, no explanation at all, and we were not able to say goodbye. It’s very sad to see this home not care anymore.

My first impression of this facility was nothing short of impressive. It is, after all, relatively new and therefore modern. The inside looks the same - big, spacious, well appointed. We were advised to look past those things and look at the personal side of things - the professionalism of staff, the interaction of staff with residents, the care we could see being provided. Initially we, my sister and I, were very impressed with what we saw - and it is likely many other families would agree with us as there are many residents. As time went on and Mum settled into her new residence it became apparent that all was not as good and glamorous as we were to initially led to believe. My sister is able to visit Mum daily. Her daily visits enabled her to see the shortcomings of this facility. It soon became apparent also, that she was not the only one who was disgruntled by the services provided or lack of services. Most residents pay for extra services - $41.75 per day - and this is just one part of a major issue with this facility. When we initially chose this place we were given a vague list of what 'extras' meant - it soon became obvious that they were definitely not being provided. Without going into major detail here - the residents paying this extra money were basically receiving the same care and experiences as those residents not paying the extra services fee - and even the basic care was lacking. The administration staff has changed numerous times in the past year or so and people have been brought in from their head office in Sydney to try and sort out the issues - however as advocates for our loved ones - we have been given a lot of lip service and, although there has been some effort to rectify some of the situations, it has not been particularly successful or ongoing. My sister has had numerous meetings - face to face, phone calls and video calls - to try and rectify these issues but none of these resulted in positive progress in resolving anything. We, and other advocates of residents, have made complaints to the Aged Care Commission and their investigation is ongoing. This facility is one of many in the Opal group of aged care facilities. It is definitely business first and care a seemingly lowly second. The carers provide quite good care however I believe they are overworked and underpaid and there is often a language barrier between the elderly residents and carers - the ratio between carers and residents is definitely not enough. When Mum moved into this facility we were asked what her needs were. Many of those have not been fulfilled and my sister has constantly had to engage with staff regarding those issues. Overall, they do not provide the level of care anyone should expect in such a facility. They seem to forget who their clients are - suggesting recently that they are listening what residents want and that it is unfortunate if families do not agree...many residents are suffering from dementia and others - simply because of their age and because they are of the generation they are - need family members to advocate for them in all areas of their lives there. They advertise and offer more than they provide. You will notice that they offer to meet with those who have concerns...and they do, but nothing changes. They wanted my sister to have a weekly meeting so she could tell them what they needed to fix!! Very, very disappointed with this facility.

As others have pointed out, the extra services at Carine Parkside are not as advertised. For instance, we were given a glossy brochure showing lovely patisseries as part of the package yet what's offered does not come close. Numerous complaints have been made over many months and nothing has really changed. Suggestions have been made yet they are rarely acted upon. The issue seems to be with the Head Office over east that have to be consulated before any decisionis made. For instance the DVD became unserviceable this week, why are they still using this technology in this day & age? Also the food is has been terrible recently with ice cream and jellied fruit part of the menu. This is being addressed with a new chef but we've been down this route before. Complaints have been made to the Aged Care Quality and Safety Commission by several relatives. You will notice the reply to Maureen Johnson's review by the manager. No ownership of the issues and it reads like an advertisement. This is the problem the relatives are facing.