8th April 2021
Maureen Johnson
Beautiful building but don’t be fooled. This place is all about profit and the commodification of our elderly.
Floor staff are lovely, just not enough of them. Extra services contracted, promised and paid for ( extra $42 per day ) very rarely delivered , if at all. Certainly not consistently.
Constantly had to remind Management they were not providing what was contracted. No ownership , apology, refund or correction of this. Even after been taken to National Level. Everything from quality of food, number of meal choices, quality of beverages, Lifestyle Activities were not as contracted. Dad told me the lifestyle activities were demeaning . Lots of bingo and word quizzes , craft . Very little for men . The men’s Club that was advertised was often just watching an episode of a TV show. Focus on cheap activities.
My dad in here 18 months and we had 4 managers, 3 head chefs.very high turnover of staff and this hugely affects quality of care and quality of delivery of paid product.
Do not buy extra services package. ( not optional)
The unstimulating lifestyle program ( heavily geared towards females but still demeaning) , the lack of meaningful activities or outings, poor standard of food, poor staff ratios were all factors that severely reduced the quality of my dads life. It was this poor quality of life that hugely influenced his decision to not pursue treatment and pass away. This place is a place to die, not to keep living with assistance. I am filled with shame for being fooled by the beautiful facade and lies told by management and subjecting my dad to such a final 18 months.
