aged care services

Aged Care Services

We believe that human connection is at the heart of wellbeing. We understand that our role as caregivers is to support you to live the life you want and that how you feel while you’re in our care is what truly matters. That’s why our approach to care encompasses your clinical, social and spiritual wellbeing.

Our dedicated team take the time to get to know you, understand your individual needs and preferences and support you in your choices. Enabling participation in the things that matter to you is important to us. We believe maintaining community connections is vital to wellbeing and we support you in this. We strive to create environments where you feel safe, secure and valued, and can live with love, a sense of purpose and belonging. This extends beyond our care and services to the way we design our indoor and outdoor living spaces and our Memory Care neighbourhoods.

Our residential aged care services

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Commonly asked questions about our Aged Care Services

  • Once you have received your ACAT assessment, you can begin applying to as many Care Communities as you wish, but once you accept a place, it’s important that you let the other homes know that you no longer require their services.

  • Visiting a range of Care Communities is often one of the best ways to decide which home suits your needs. To help you assess the suitability of the homes you visit, we have attached a short checklist at the end of this section. This will help you assess each home and ask some important questions to the providers you meet with.

  • The Department of Human Services (DHS) is the body that determines your financial situation. To do this, DHS conducts a Combined Income and Assets Assessment, which is a form that you need to complete and submit to the government.

  • Respite care is short-term care, including day respite, to provide your caregivers a break from caring when they need it. It can be planned or on an emergency basis and can be used for up to 63 days in a financial year. Many care homes offer day respite, which offers caregivers some flexibility to attend to personal needs and obligations as they arise.

  • The Combined Income and Assets Assessment form (SA457) is an extensive questionnaire with over 140 questions about what you and your partner/spouse own and earn. It’s important to understand that you are considered to own half your assets with your partner/spouse regardless of who holds the title to the assets. As part of your assessment, you will be asked to provide details of all assets owned by both of you.

  • Accommodation Charge (the cost of your room) - These are set by individual homes and varies from home to home

    • Basic Daily Care Fee (meals, laundry, cleaning, and other day-to-day costs) – These are set by the Australian Government and are the same across every home in Australia.
    • Means-Tested Care Fee (to supplement the cost of your overall care) - These are set by the Australian Government based on an assessment of your personal financial situation.
    • Additional Services Fee or Extra Services Fee - (higher-end services and accommodation) These are set by individual homes and vary from home to home. In some homes, Additional Services or Extra Services are optional and in other homes, residents are required to purchase these services as a condition of entry

    For further information download our 5 step guide.