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Our Partnerships

Opal Partnerships

We believe the best care is delivered in partnership with others. Our partnerships inform our training, development and customer experience in ways that enable our residents, communities and team members to thrive.

We choose to work with partners who share our values and our purpose and help us enhance the emotional and physical health and wellbeing of our residents.

We are very proud of our long-standing partnerships with tertiary education providers, allied health and specialist organisations, and will continue to develop partnerships with those who can help us to build our Opal talent, deliver exceptional customer service and enrich the lives of our elders.

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Torrens University Australia

Torrens University runs courses in Nutrition, Community Services, Public Health, Nursing.

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Think Education

Colleges offering highly regarded courses in health and wellness: nursing, natural therapies, nutrition & counselling.

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Australian College of Nursing

From undergraduate students through to an experienced nursing superstar, ACN supports you and helps you stay informed, connected and inspired.

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CareerTrackers Indigenous Intern Program

CareerTrackers is a national non-profit organisation that creates internship opportunities for Indigenous university students.

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University of Technology Sydney

Australia's #1 Young university, focused on making a difference through leading research and inspiring education.

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Western Sydney University

Western Sydney University is one of Australia's leading institutions offering a range of study options within the arts & humanities, social sciences, cultural studies, computing & entrepreneurial business & management.

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University of Melbourne

Australia's Number One university and world leader in education, teaching and research excellence. They offer a vast range of coursework and research opportunities. 

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Selmar Institute of Education

Nationally recognised childcare courses, aged care courses and disability courses. With over 10 years of experience educating over 24,000 students.

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Explore Careers

Explore Careers has grown since 2009, to become Australia’s #1 Careers & Employment Program, designed to bring young Australian’s and their future employers together.

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Nationally Recognised Training

Nationally recognised training is any programme of training leading to vocational qualifications and credentials that are recognised across Australia.

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Essential Skills Training and Recruitment

Specialising in providing training and assessment in Aged, Disability and Community Services. Supporting communities through education is our purpose and quality is our focus.

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DSDC - The Dementia Centre

Enhancing the quality of life for people living with dementia through solutions proven in practice.

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AMI Association Montessori Internationale

AMI’s global network empowers teachers and communities through the holistic approach of Maria Montessori.

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Meaningful Aging Australia

Specialising in providing training and assessment in Aged, Disability and Community Services. Supporting communities through education is our purpose and quality is our focus.

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An industry super fund working for the customers, not the shareholders.

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Concentric Rehabilitation

We partner with Concentric Rehabilitation to provide an expert team of physiotherapists, exercise physiologists and occupational therapists in some homes to ensure residents achieve improved mobility, independence or overall wellbeing.

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Healthcare Australia

Working together to find the right people for the right jobs within our team, provide training and information about nursing.

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Relationships Australia NSW

A leading provider of relationship support services for individuals, families and communities, supporting people in Australia to achieve positive and respectful relationships.

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Cycling without Age

Building bridges between generations and helping to prevent loneliness, Cycling Without Age gives elders the opportunity to go out on bike rides and feel the wind in their hair.

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Thread Together


Supporting people in our care communities by providing the opportunity to choose a complete wardrobe of new clothes.

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  • Family pets are welcome to visit, although we ask our families to ensure that pets do not enter the dining room during mealtimes. In some circumstances, you may be able to bring your pet to live with you although this needs to be agreed in advance with the General Manager.

  • Yes, laundry services are provided in all our homes. We offer a complimentary labelling service so that your clothes are clearly labelled and can be returned to you as quickly as possible. Please ask a team member to arrange labelling of any newly acquired items prior to the items being used to ensure they do not go missing. If you prefer a labelling option other than the one provided at the home, we may ask you or your representative to make arrangements, and to cover any additional costs. As we use industrial laundry machines, we recommend that delicate items of clothing be hand-washed by you or a family member or friend.
  • If you would like a private telephone, please speak with the General Manager to determine whether the home is able to provide you with a phone or other ways to stay connected to your family and friends. You may be asked to cover the costs of installation as well as rental of the landline. You are also welcome to bring your own mobile phone and charger if you prefer.
  • Yes, we support every resident to maintain social continence, where continence may be compromised. Following a comprehensive assessment, our nurses will allocate the appropriate high-quality disposable products as part of our care and services. If you have a personal preference for a brand or if your doctor prescribes a continence aid that is not provided by us, these must be supplied and paid for by you or your representative.
  • No, you don’t need to have an Enduring Power of Attorney to move into an Opal home however we encourage you to consider appointing a trusted family member or friend to help manage your affairs and/or make health, medical and lifestyle decisions on your behalf if you are no longer capable of doing this for yourself. If you would like to explore these options, the General Manager in the home can refer you to relevant resources.
  • At Opal, we value your thoughts and the opportunity to work with you to resolve any issues you may have. That’s why you’ll find it easy to raise a complaint, make a suggestion, share a compliment or just have your say. Here are some simple avenues to provide your feedbacks:

    1. Speak to a team member in your home. This is often the fastest and easiest way to communicate your feedback and to resolve an issue.
    2. Arrange a time to speak with the General Manager in your home either in person or by phone. Our General Managers appreciate the opportunity to work with you to action your feedback.
    3. You can submit your feedback using the online form or by calling 1800 767 074 and your feedback will be routed to the most appropriate manager and you will receive a reference number for tracking purposes.

    If you feel that your issue has not been resolved to your satisfaction, you may call 1800 767 074 and request an internal review from a senior member of our Opal Support Team.