16th June 2020
andrew paizes
Opal Alfred Cove is an outstanding aged care facility. The staff are extremely caring and capable, the administration is outstanding, and the facilities are superb. My mother has been at Alfred Cove almost since its opening, and the entire experience has been uplifting and inspiring. The staff go to extreme lengths to assist in every possible way, and the levels of medical and personal care are exemplary. As good as the facilities are, it is the quality of the people at all levels that really stands out. The response to the Covid 19 crisis has been particularly impressive. At no stage did I doubt that the facility had the very highest interests of every resident as the touchstone for dealing with every aspect of the crisis: medical supervision, constant communication via Skype and telephone, extreme caution in setting up appropriate procedures for physical visits, and open access to the higher administration in dealing with queries and ideas. Congratulations to the entire Opal team: the CEO, the manager of Alfred Cove, the administrative team, the nursing staff, the carers, and the recreational officer. Your facility is a model for others to aspire to and to emulate.