Meadowbank Grove
8 Sherbrooke Road, West Ryde, NSW 2114
Call Meadowbank Grove
02 8878 5200
New resident enquiry
1300 362 481
What our residents and families say
Results from 575 customer survey responses about the Meadowbank Grove Care Community
Results from 575 customer survey responses about the Meadowbank Grove Care Community
How we measure customer joy index
The Joy Index is our Opal HealthCare measurement tool to gauge how well we are delivering on our purpose to bring joy to those we care for. The question asks residents, “All things considered, how happy are you with your life these days?” The metric is an adaptation of the OECD* Guidelines on Measuring Subjective Wellbeing.
* Organisation for Economic Cooperation and Development
How we measure customer satisfaction
Also known as ‘CSAT,’ this tracks how satisfied our customers are with our Care Community. It’s measured by asking the question, “Overall, how satisfied are you with your Care Community.’’ While many organisations measure CSAT on an ad-hoc basis, our CSAT question is included in our continuous surveys, providing us with real-time data that we can use to drive improvements.
Recommendation
Customer Recommendation Score (CRS) is Opal HealthCare’s adaptation of the Net Promoter Score (NPS), a widely used tool to measure customer loyalty. We calculate CRS by asking our residents and relatives, “How likely are you to recommend this Care Community to family and friends?” The metric is especially meaningful because research tells us that most people will only recommend a service with which they have been routinely impressed.
Meadowbank Grove Care Community
Meadowbank Grove Care Community is setting the bar for elder care living. Centrally located in the Ryde community, we’re close to Meadowbank Park and many beautiful walkways long the Parramatta River. There are multiple transport options nearby together with, hospitals, shopping centres and local villages. Our Care Community features luxurious living spaces indoors and outdoors, with a spacious al fresco BBQ and dining area, and many of our well-appointed suites offer stunning district views across the Parramatta River. Our memory care neighbourhood provides a safe and inclusive environment for residents who are living with dementia.
Care at Meadowbank Grove
We offer a relaxing environment with the compassionate and personalised care of 24/7 registered nurses. Our experienced leadership work alongside a capable and confident team to offer residential aged care, palliative care, dementia care and respite care. Allied health professionals also visit regularly. Our memory care neighbourhood provides an environment custom-designed to support the individual needs of residents who are living with dementia. We recognise that understanding the big and the little details about how you like to live each day is important to us – so that we can help you feel at home, have the right support and live your best life in our care.
Daily living at Meadowbank Grove
We provide a happy and social environment where participating in music, art, craft or personal interests are encouraged. Playing or listening to our grand piano is a popular pastime. Gardening enthusiasts enjoy tending to our garden beds and herb gardens, which our chef uses to cook up delicious hearty meals. There’s plenty to do with activated spaces on each floor and our onsite café, The Grove, is a social hub.
It’s an environment where you’re free to enjoy your interests, independently or with others, continue to learn and try new things, and participate in Meadowbank Grove life – so you can enjoy your day, your way.
Meadowbank Grove has the following features
Community Engagement
We regularly organise social activities to encourage friendship and connection within the local community.
On-site chef
Our residents enjoy fresh and nutritious meals prepared by our on-site chef.
Memory Care Neighbourhood
A dedicated environment within the Care Community filled with cues and memory supports that enable residents living with dementia to live with meaning and purpose.
Room Options
Classic
Type: Single Size: 22-26m2
Superior
Type: Single Size: 22-25m2
Premium
Type: Single Size: 22-23m2
Deluxe
Type: Single Size: 30-31m2
Deluxe Plus
Type: Single Size: 30m2
Suite
Type: Companion Suite Size: 49m2
Suite
Type: Single Size: 49m2
Bed
Our beautifully appointed rooms feature single bed(s) adorned with soft linens and can be height adjusted to provide added comfort and allow team to safely meet the needs of residents.
Ensuite
Our ensuites are designed for accessibility with amenities that prioritise both safety and comfort. Equipped with supportive handrails, non-slip surfaces and ample lighting, it ensures ease of use for our residents.
Means Tested Care Fees (MTCF)
This is an additional contribution towards the cost of care that some people may be required to pay. The Department of Social Services will work out if you are required to pay this fee based on an assessment of your income and assets, and will advise you of the amount.
Maximum Permissible Interest Rate (MPIR)
The MPIR is a government-set interest rate used to calculate a daily accommodation payment based on your agreed room price. It is used to determine equivalence between a daily payment and a refundable lump sum deposit, giving you a choice in how to pay. The MPIR is not an interest charge to residents who have not paid for their accommodation costs in full. It is set at a level to ensure that if you choose to pay daily payments rather than a lump sum, the daily payments are sufficient to cover the costs of providing accommodation in your aged care home. You can find current and previous MPIRs on the Department of Health website.
Life in our Care Communities
Daily Living
Our Care Communities are designed to offer high-quality clinical care while supporting a purposeful lifestyle. A range of room choices are available and all shared spaces within our Care Communities include a comfortable lounge, dining areas and inviting outdoor spaces.
Our approach to care means we take the time to get to know you and understand your individual needs and preferences. Our clinical team provides exceptional care, working with medical and allied health professionals to ensure all your health needs are met to a consistently high standard.
Learn more about Daily LivingCare Community Activities
Leading a meaningful life by engaging in activities that bring joy to our residents - both heart and mind - is at the centre of everything we do. Do you have an interest in art, crafts, music or gardening? Whatever your interest, we will endeavour to ensure you have the opportunity to pursue your passions.
Learn more about ActivitiesDining
Food is essential to our wellbeing and happiness and is much more than just fuel for our bodies. Made fresh daily by our qualified chefs, our meals contain the finest quality ingredients, are nutritionally balanced, look appetising and taste delicious! Dining is a social experience with meals served in a homely environment that promotes interaction and a sense of community.
Learn more about DiningLooking for a job with Opal HealthCare?
Are you looking for a rewarding and meaningful career change? Learn more about your current job listings in Sydney for aged care clinical roles, hospitality and leadership.
Explore job opportunitiesNews and stories from across our Care Communities
News & Events
Meadowbank Grove Care Community welcomes first residents
20th July 2020 | 4 mins
Care Community stories
A reminder of home means the world to Don
4th October 2024
Care Community stories
Finding freedom in movement
3rd October 2024
Customer Reviews
27th September 2024
27th September 2024
8th September 2024
3rd July 2024
2nd January 2024
19th November 2023
Want to share your experience?
Leave a ReviewVisit Meadowbank Grove
Call now to book a tour and meet our team, who can answer any questions you may have.
02 8878 5200Email meadowbankgrove@opalhealthcare.com.au
-33.813842, 151.0861815
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