19th January 2022
Helen B
I can't speak highly enough of Bathurst Riverview Care Community (previously Opal). I have spent alot of time at Riverview, and the hardworking staff are professional, compassionate, caring, patient and diligent - from the nursing, care and physio staff, to the hospitality, cleaning, social, maintenance and admin staff.
*Everyone's* kindness and attention to my mother's (and everyone else's) health and wellbeing fills me with such gratitude and relief. The General Manager, Rod Esdaile, is a kind, attentive and supportive professional manager who responds to concerns, cares for the wellbeing also of his teams, and keeps families, staff and residents fully informed.
During COVID lockdowns, it has been reassuring to see the risk assessment and procedures are proactive and mindful, and the attention to alleviating isolation with extra and special events, has been wonderful. That visitors are encouraged to bring their pets (there is a lovely dog who lives at Riverview), present to or perform for the residents (COVID-permitting) is wonderful. Visiting community musicians are encouraged. The social staff are responsive to requests, and the regular family/residents meetings with managers are a wonderful framework for suggestions, concerns and explanations to be made, heard and acted on.
Riverview is also beautifully designed, like a four star hotel, as all aged care facilities should be. I can't speak highly enough of this place and its amazing staff.
