Rachel Argaman - Chief Executive Officer
"At Opal, we believe excellent clinical care is essential, but holistic care includes love and purpose. We can never forget that human connection is at the heart of wellbeing."
Learn more about Rachel
Our Leadership Team
Ian Burge - Chief Operating Officer
“The leaders at our Homes are critical to the outcomes for our residents and their families. Inspiring and capable leaders create a special care home where each individual is valued and our teams will feel empowered to go above and beyond for the residents they care for."
Learn more about Ian
Roseanne Cartwright - Director of Communications & Community
"We believe it is the simple acts of kindness that happen in our care homes that will define our culture."
Learn more about Roseanne
Ben Feek - Chief Financial Officer
“Our purpose is to bring joy to those we care for. For me, this is a powerful statement which really defines what we are striving to do at Opal."
Learn more about Ben
Christina Hardy - General Counsel & Company Secretary
“I am inspired every day by the drive our care teams and home leadership have to live our core values of compassion, accountability, respect, and excellence in caring for our residents."
Learn more about Christina
Ben Lancken - Director of Customer Experience and Innovation
I'm excited to work alongside the dedicated Opal team to help re-imagine the residential aged care experience through the lens of our people, processes and technology. At Opal, we're focused on putting our residents and their families at the heart of everything we do, and I am passionate about driving greater transparency, engagement, and personalisation to improve the quality of life of those in our care."
Learn more about Ben
Yolande Nealon - Director of People and Culture
“At Opal we know that our people are at the heart of our care. We aim to empower our team members to be the best they can be in order to deliver our shared purpose of bringing joy to those we care for."
Learn more about Yolande
Tan Nguyen - Chief Information Officer
“Our culture at Opal is underpinned by our values of compassion, accountability, respect and excellence. I feel very privileged to be part of an organisation that strives to put care at the heart of everything we do, and the decisions we make."
Learn more about Tan
Lucy Thompson - Director of Clinical Services
“The true gift of caring for others lies in the relationships that are formed; the wisdom and stories that are shared; and the sense of community that evolves."
Learn more about Lucy
Greg Zieschang - Director of Property Development
“I am passionate about delivering built environments that enable our residents to live a meaningful life where they can make choices and maintain their independence in a safe environment. Especially satisfying is the ability to design and build for residents who are living with dementia”
Learn more about Greg
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Commonly asked questions about Opal
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Family pets are welcome to visit, although we ask our families to ensure that pets do not enter the dining room during mealtimes. In some circumstances, you may be able to bring your pet to live with you although this needs to be agreed in advance with the General Manager.
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Yes, laundry services are provided in all our homes. We offer a complimentary labelling service so that your clothes are clearly labelled and can be returned to you as quickly as possible. Please ask a team member to arrange labelling of any newly acquired items prior to the items being used to ensure they do not go missing. If you prefer a labelling option other than the one provided at the home, we may ask you or your representative to make arrangements, and to cover any additional costs. As we use industrial laundry machines, we recommend that delicate items of clothing be hand-washed by you or a family member or friend.
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If you would like a private telephone, please speak with the General Manager to determine whether the home is able to provide you with a phone or other ways to stay connected to your family and friends. You may be asked to cover the costs of installation as well as rental of the landline. You are also welcome to bring your own mobile phone and charger if you prefer.
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Yes, we support every resident to maintain social continence, where continence may be compromised. Following a comprehensive assessment, our nurses will allocate the appropriate high-quality disposable products as part of our care and services. If you have a personal preference for a brand or if your doctor prescribes a continence aid that is not provided by us, these must be supplied and paid for by you or your representative.
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No, you don’t need to have an Enduring Power of Attorney to move into an Opal home however we encourage you to consider appointing a trusted family member or friend to help manage your affairs and/or make health, medical and lifestyle decisions on your behalf if you are no longer capable of doing this for yourself. If you would like to explore these options, the General Manager in the home can refer you to relevant resources.
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At Opal, we value your thoughts and the opportunity to work with you to resolve any issues you may have. That’s why you’ll find it easy to raise a complaint, make a suggestion, share a compliment or just have your say. Here are some simple avenues to provide your feedbacks:
- Speak to a team member in your home. This is often the fastest and easiest way to communicate your feedback and to resolve an issue.
- Arrange a time to speak with the General Manager in your home either in person or by phone. Our General Managers appreciate the opportunity to work with you to action your feedback.
- You can submit your feedback using the online form or by calling 1800 767 074 and your feedback will be routed to the most appropriate manager and you will receive a reference number for tracking purposes.
If you feel that your issue has not been resolved to your satisfaction, you may call 1800 767 074 and request an internal review from a senior member of our Opal Support Team.