Ben Lancken - Chief Improvement Officer

“We're driven by the important social purpose of caring for our elders and I'm excited to work alongside our team to help re-imagine the residential aged care experience by leveraging the formidable power of people, processes and technology. I’m passionate about driving greater transparency, engagement and personalisation to measurably improve the quality of life of those in our care."

Ben leads our ICT & Business Improvement team, a multi-disciplinary team of technology, customer experience, project management, process improvement, data, risk, and compliance specialists. Together with his team, Ben is responsible for building and scaling the infrastructure, systems & processes that support our residents to live their best lives in our Care Communities.

Before joining Opal HealthCare, Ben worked in the hotel sector for 12 years with leadership roles in Australia and Europe. Ben holds a Bachelor’s degree in Commerce from the University of New England & Blue Mountains International Hotel Management School, a Certification in Strategic Management from Cornell University and is a Graduate of the Institute of Company Directors (GAICD).