Warrnambool Riverside
62-76 Huntingfield Drive, Warrnambool, VIC 3280
Call Warrnambool Riverside
03 5559 0600
New resident enquiry
1300 362 481
03 5559 0600
Email Us
warrnamboolriverside@opalhealthcare.com.au
Results from 522 customer survey responses about the Warrnambool Riverside Care Community
How we measure customer satisfaction
Also known as ‘CSAT,’ this tracks how satisfied our customers are with our Care Community. It’s measured by asking the question, “Overall, how satisfied are you with your Care Community.’’ While many organisations measure CSAT on an ad-hoc basis, our CSAT question is included in our continuous surveys, providing us with real-time data that we can use to drive improvements.
Recommendation
Customer Recommendation Score (CRS) is Opal HealthCare’s adaptation of the Net Promoter Score (NPS), a widely used tool to measure customer loyalty. We calculate CRS by asking our residents and relatives, “How likely are you to recommend this Care Community to family and friends?” The metric is especially meaningful because research tells us that most people will only recommend a service with which they have been routinely impressed.
Welcome to Warrnambool Riverside Care Community
Warrnambool Riverside Care Community is located in coastal Victoria, our care community is a warm and inclusive community set in tranquil gardens where everyone is welcome and connection is at the heart of our care. We are well-positioned near the Hopkins River, local beaches and bays, with hospitals and local bus routes within easy distance. Our aged care community features peaceful and beautifully appointed living spaces, both inside and out, to enjoy time with family and friends.
In addition to our high quality care and services, we offer Higher Everyday Living options - speak with our team about our Everyday Plus offering.
Care at Warrnambool Riverside
We offer a relaxing environment with the compassionate and personalised care of 24/7 registered nurses. Our experienced leadership work alongside a capable and confident team to offer residential aged care, palliative care, dementia care and respite care. Allied health professionals also visit regularly. We also feature a memory care neighbourhood which has become a social hub full of activity and support for all our residents who are living with dementia. We know that understanding the big and the little details about how you like to live each day is important to us – so that we can help you feel at home, have the right support and live your best life in our care.
Daily living at Warrnambool Riverside
Community partners and families regularly bring animals of all shapes and sizes to visit, providing comfort and companionship for residents. We have many gardening enthusiasts who tend to our plants and gardens, and for those who are music-lovers, we encourage music and song around our grand piano. Our residents enjoy staying active and there’s always time for a friendly game of cards.
It’s an environment where you’re free to enjoy your interests, independently or with others, continue to learn and try new things, and participate in our home life – so you can enjoy your day, your way.
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Warrnambool Riverside has the following features
Community Engagement
We regularly organise social activities to encourage friendship and connection within the local community.
Pet-friendly
Companion animals are welcome in our Care Community, but there may be some instances where you’ll need to leave your pets at home. Please check with us before bringing a pet for a visit.
Private Dining / family room
Private Dining / family room
Our private dining/family room is ideal for spending time with loved ones.
Hairdressing salon
Hairdressing salon
Residents can enjoy the convenience of our onsite hairdressing salon.
On-site chef
Our residents enjoy fresh and nutritious meals prepared by our on-site chef.
Memory Care Neighbourhood
Memory Care Neighbourhood
A dedicated environment within the Care Community filled with cues and memory supports that enable residents living with dementia to live with meaning and purpose.
Day respite
Day respite
Day respite is the option to enter residential aged care for a day, and day respite residents enjoy the full range of food, care and activity options as do our permanent residents.
Room Options at Warrnambool Riverside
Classic
Type: Single Size: 21.5m2
Superior
Type: Single Size: 21.5m2
Premium
Type: Single Size: 21.5m2
Bed
Our beautifully appointed rooms feature single bed(s) adorned with soft linens and can be height adjusted to provide added comfort and allow team to safely meet the needs of residents.
Ensuite
Our ensuites are designed for accessibility with amenities that prioritise both safety and comfort. Equipped with supportive handrails, non-slip surfaces and ample lighting, it ensures ease of use for our residents.
Means Tested Care Fee or Hotelling Contribution
This is an additional contribution towards the cost of care that some people may be required to pay. The Department of Social Services will work out if you are required to pay this fee based on an assessment of your income and assets, and will advise you of the amount. under the New Aged Care Act this contribution fee is now called a Hotelling Contribution.
Maximum Permissible Interest Rate (MPIR)
The MPIR is a government-set interest rate used to calculate a daily accommodation payment based on your agreed room price. It is used to determine equivalence between a daily payment and a refundable lump sum deposit, giving you a choice in how to pay. The MPIR is not an interest charge to residents who have not paid for their accommodation costs in full. It is set at a level to ensure that if you choose to pay daily payments rather than a lump sum, the daily payments are sufficient to cover the costs of providing accommodation in your aged care home. You can find current and previous MPIRs on the Department of Health website.
Experience life in our Care Communities
Care
Our high-quality care is founded on clinical excellence and nurturing your overall wellbeing
Lifestyle
Learn about life in our Care Communities, our living environments, services and lifestyle activities.
Dining
Enjoy the food you like, with plenty of choices available to suit your tastes and preferences
Careers
Join our growing team and make a difference in the lives of our residents across our care communities.
News and stories from across our Care Communities
Care Community stories
Caring gesture helps May create beautiful memories
Sometimes, the smallest moments have the deepest impact. At Warrnambool Riverside Care Community, a kind offer from a friend helped May make precious memories with her daughter. …
21st June 2024 | 4 min read
Care Community stories
Residents ENJOY a day at the ballet
What’s all the song and dance about? For residents at Warrnambool Place and Warrnambool Riverside Care Communities, the answer is pure enjoyment, rekindling precious memories, and …
30th May 2024 | 4 min read
Care Community stories
Warrnambool knitting group
Nothing inspires a knitter like a child in need. At Warrnambool Riverside Care Community in Victoria, our knitting group is on a mission to make sure no child goes without a warm w…
4th December 2023 | 4 min read
Customer Reviews
20th January 2026
20th January 2026
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Thank you for your 5* review
14th November 2025
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Hi Tony, thank you for bringing this issue to my attention. Firstly, I would like to apologise for the experience you encountered. We hold strong values, and one of our goals is to ensure that everyone has a positive interaction with us. I will take this feedback and share it with our team in order to improve. Best regards, Peter - General Manager
14th November 2025
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Hi Tony, thank you for bringing this issue to my attention. Firstly, I would like to apologise for the experience you encountered. We hold strong values, and one of our goals is to ensure that everyone has a positive interaction with us. I will take this feedback and share it with our team in order to improve. Best regards, Peter - General Manager
30th October 2025
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Thank you for your 5* review!
30th October 2025
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Thank you for your 5* review!
19th September 2025
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Thank you, Marg, We take the responsibility of caring for our residents very seriously, especially at such a sensitive time of life. It is an emotional time for everyone, and you should feel very proud of the love and support you provided your mum. Kind regards, Peter
18th September 2025
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Thank you, Marg,We take the responsibility of caring for our residents very seriously, especially at such a sensitive time of life. It is an emotional time for everyone, and you should feel very proud of the love and support you provided your mum. Kind regards, Peter
Want to share your experience?
Leave a ReviewVisit Warrnambool Riverside Care Community
Call now to book a tour and meet our team, who can answer any questions you may have.
03 5559 0600Email warrnamboolriverside@opalhealthcare.com.au