Results from 703 customer survey responses about the Rutherford Park Care Community
How we measure customer joy index
The Joy Index is our Opal HealthCare measurement tool to gauge how well we are delivering on our purpose to bring joy to those we care for.The question asks residents, “All things considered, how happy are you with your life these days?” The metric is an adaptation of the OECD* Guidelines on Measuring Subjective Wellbeing. * Organisation for Economic Cooperation and Development
How we measure customer satisfaction
Also known as ‘CSAT,’ this tracks how satisfied our customers are with our Care Community. It’s measured by asking the question, “Overall, how satisfied are you with your Care Community.’’ While many organisations measure CSAT on an ad-hoc basis, our CSAT question is included in our continuous surveys, providing us with real-time data that we can use to drive improvements.
Customer Recommendation Score (CRS) is Opal HealthCare’s adaptation of the Net Promoter Score (NPS), a widely used tool to measure customer loyalty. We calculate CRS by asking our residents and relatives, “How likely are you to recommend this Care Community to family and friends?” The metric is especially meaningful because research tells us that most people will only recommend a service with which they have been routinely impressed.
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Welcome to Rutherford Park Care Community
Rutherford Park Care Community is located in the beautiful Hunter region in a quiet residential area, with all the amenities of the regional town centre of Maitland just 10 minutes’ drive away. Our inclusive, contemporary resort-style Care Community has beautiful mountain views, comes fully equipped with chickens in the gardens and embraces a strong sense of community which provides comfort, support and meaningful connection for our residents and their families and friends.
Care at Rutherford Park
We offer a relaxing environment with the compassionate and personalised care of 24/7 registered nurses. Our experienced leadership work alongside a capable and confident team to offer residential aged care, palliative care, dementia care and respite care. Allied health professionals also visit regularly. Our memory care neighbourhood provides an environment custom-designed to support the individual needs of residents who are living with dementia. We recognise that understanding the big and the little details about how you like to live each day is important to us – so that we can help you feel at home, have the right support and live your best life in our care.
Daily living at Rutherford Park
At Rutherford Park Care Community we encourage our residents to live a life of meaning and purpose. It’s an environment where you’re free to enjoy your interests, independently or with others, continue to learn and try new things, and participate in Rutherford Park life – so you can enjoy your day, your way.
Our Care Communities are designed to offer high-quality clinical care while supporting a purposeful lifestyle. A range of room choices are available and all shared spaces within our Care Communities include a comfortable lounge, dining areas and inviting outdoor spaces.
Our approach to care means we take the time to get to know you and understand your individual needs and preferences. Our clinical team provides exceptional care, working with medical and allied health professionals to ensure all your health needs are met to a consistently high standard.
Leading a meaningful life by engaging in activities that bring joy to our residents - both heart and mind - is at the centre of everything we do. Do you have an interest in art, crafts, music or gardening? Whatever your interest, we will endeavour to ensure you have the opportunity to pursue your passions.
Food is essential to our wellbeing and happiness and is much more than just fuel for our bodies. Made fresh daily by our qualified chefs, our meals contain the finest quality ingredients, are nutritionally balanced, look appetising and taste delicious! Dining is a social experience with meals served in a homely environment that promotes interaction and a sense of community.