Dementia Care

Dementia Care

We care for residents living with dementia every day and have dedicated ourselves to creating care communities that support the needs of each individual. Where residents can live with purpose and meaning, in a homely environment where they feel safe and at ease. Where they have the opportunity to be as mobile and independent as possible. Where they can contribute to others in the home or community through activities that are meaningful to them. All of these things are essential to nurturing social, physical and mental wellbeing. 

We have a registered nurse on every shift, 24 hours a day, along with a team of carers focused on building connected relationships with each resident. Knowing who they are as individuals and understanding what matters to them helps us to give better, more personalised care. 

Reminiscence through music, visual or creative stimulation is known to have positive effects on people with cognitive decline. We offer a variety of activities, such as music or art therapy. Many of our homes have activity stations and sensory gardens designed specifically for people living in our memory support areas.

In some of our Care Communities we have areas known as Memory care neighbourhoods (MCN).  They are a safe designated area or cluster of rooms were residents living with dementia live. The environment in MCN is created with dementia principles in mind to provide a sense of home, familiarity and provide meaningful engagement opportunities. Our MCN’s are supported by team members who have training and experience in supporting people living with dementia.

We embrace the opportunities that technology offers to enhance the lives of people living with dementia. Each home has a number of companion e-pets - endorsed by dementia care experts - that provide comfort and pleasure for residents. We have also introduced augmented reality, offering new ways for residents to connect with one another using the latest interactive technology.

Jean's Respite Experience

Jean's Respite Experience

5 Steps into Residential Aged Care



Make sure the person requiring care has had an ACAT assessment.



Search for a residential aged care home suitability located.



Understand the costs associated with aged care.



Ensure you have all the relevant paperwork.



Check out our moving checklist to ensure the smoothest move possible.

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Commonly asked questions about Aged Care

  • Once you have received your ACAT assessment, you can begin applying to as many care homes as you wish, but once you accept a place, it’s important that you let the other homes know that you no longer require their services.

  • Visiting a range of homes is often one of the best ways to decide which home suits your needs. To help you assess the suitability of the homes you visit, we have attached a short checklist at the end of this section. This will help you assess each home and ask some important questions to the providers you meet with.

  • The Department of Human Services (DHS) is the body that determines your financial situation. To do this, DHS conducts a Combined Income and Assets Assessment, which is a form that you need to complete and submit to the government.

  • Respite care is short-term care, including day respite, to provide your caregivers a break from caring when they need it. It can be planned or on an emergency basis and can be used for up to 63 days in a financial year. Many care homes offer day respite, which offers caregivers some flexibility to attend to personal needs and obligations as they arise.

  • The Combined Income and Assets Assessment form (SA457) is an extensive questionnaire with over 140 questions about what you and your partner/spouse own and earn. It’s important to understand that you are considered to own half your assets with your partner/spouse regardless of who holds the title to the assets. As part of your assessment, you will be asked to provide details of all assets owned by both of you.

  • Accommodation Charge (the cost of your room) - These are set by individual homes and varies from home to home

    • Basic Daily Care Fee (meals, laundry, cleaning and other day-to-day costs) – These are set by the Australian Government and is the same across every home in Australia.
    • Means-Tested Care Fee (to supplement the cost of your overall care) - These are set by the Australian Government based on an assessment of your personal financial situation.
    • Additional Services Fee or Extra Services Fee - (higher-end services and accommodation) These are set by individual homes and varies from home to home.In some homes, Additional Services or Extra Services are optional and in other homes, residents are required to purchase these services as a condition of entry

    For further information download our 5 step guide.