memory care

Person centred care

Person-Centred Care: Our Approach

At Opal HealthCare, our person-centred care approach places each resident at the heart of their care journey. We partner with residents and their families to understand their unique history, preferences, and personal goals, using this knowledge to create a tailored care plan. This plan is designed to bring joy, comfort, and meaning to their life. Our primary objectives are to uphold every resident's privacy, dignity, choices, and independence, creating a warm, supportive, and respectful environment in all our Care Communities.

Creating a Personalised Care Plan

Our process begins with detailed conversations, learning about a resident’s history, hobbies, and what matters most to them. In partnership with the resident and their family, our team uses this information to develop a comprehensive, dynamic care plan. This plan is not static; it evolves with the resident's needs and preferences, ensuring their care remains relevant, respectful, and focused on enhancing their quality of life within our Care Community.

The Role of Family and Community

We believe that family and significant others are vital partners in care. Where possible our person-centred model actively involves them in the planning process, fostering a collaborative environment. This partnership ensures a consistent support network for our resident, bridging their life story with their daily experience in our Care Community. It helps us create a social environment that feels like an extension of home, promoting comfort and connection for everyone.

5 Steps into Residential Aged Care

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Commonly asked questions about person centred care

  • Traditional care models often focus on clinical tasks and routines. Person-centred care, as practised at Opal HealthCare, shifts the focus to the individual's personal preferences, values, and goals. Instead of a one-size-fits-all schedule, we tailor daily life, activities, and clinical support to what brings each resident comfort, joy, and a sense of self.

  • Team members receive ongoing training and mentorship in the principles and practice of person-centred care. This includes focussed dementia care training, communication skills, and understanding how to create and implement individualised care plans. This ensures our teams are equipped to build meaningful relationships and provide care that is both compassionate and respectful of each person's individuality.

  • A resident's well-being is monitored through continuous, respectful observation and regular communication with the resident and their family. Care plans are formally reviewed on a regular basis, and more frequently if a resident's needs change. Our goal is to be proactive, adjusting care and support to ensure we are always meeting the resident's physical, emotional, and social needs.

  • Thinking about the move into residential care is never easy and can bring up all sorts of emotions? It's time to start the conversation about moving into care when you have concerns that your loved one isn't coping well with day-to-day activities or if you feel safety is a concern. The earlier you start the conversation, the more time everyone will have to consider options and make informed decisions.