Care Community stories

Person centred care ensures genuine human connection

4th May 2020 | 3 mins


Joan Opal Sale

Human connection is vital now as much as ever. Our person-centred care fundamentally means deeply knowing our residents and acknowledging each person as an individual whose background, culture, beliefs, family, work, and social life have shaped who they are and how they see the world. This is at the heart of our approach to care. It means supporting our residents to live a meaningful life every day in a personalised and considered way.

Understanding our residents’ likes and dislikes enables us to create opportunities for purposeful interactions and human connection in our care homes. Socialising together can play a significant role in boosting the overall wellbeing and quality of life of our residents. Now, with spatial distancing in place, it’s more important than ever that we continue to find ways to enable meaningful interaction, where new and old friendships can blossom.

Joan lives at Sale Gardens Care Community. In the lead up to her 83rd birthday, our team discovered that Joan had never had a birthday party, nor had she received a gift or even a card. When Joan made a wish in our Wishing Well to have a birthday party, it was a wonderful opportunity for our team to celebrate Joan in a way that was important to her.

Our team and residents threw her a birthday party complete with balloons, party hats, and gifts, and as the very special guest of honour, Joan wore a tiara and says she felt like a queen.  She was delighted to celebrate this milestone with her friends in our home and enjoyed making new connections with residents who joined in on the celebrations.

COVID-19 times have not deterred us from our purpose: to bring joy to those we care for. Our Care Communities are the same as your home; our residents are comfortable, happy and they live a dignified life. Our residents are encouraged to remain independent and we support them in building authentic relationships and connections.


Stories from across our Care Communities