Diamond Creek

Call Diamond Creek

03 8432 5150

New resident enquiry

1300 362 481

03 8432 5150
Email Us diamondcreek@opalhealthcare.com.au

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Results from 57 customer survey responses about the Diamond Creek Care Community

100% Customer Satisfaction
4.6 / 5 Recommendation Score

Diamond Creek Care Community

Nestled within the peaceful hills of Diamond Valley, Diamond Creek Care Community is located 23km north-east of Melbourne's CBD, and close to the local shops, cafes and train station. We offer beautiful living spaces in a modern yet homely environment with personalised care delivered by our experienced team. Our sunny courtyards and well-appointed lounge areas are designed for indoor and outdoor living, ideal for spending time with loved ones and enjoying the tranquil surroundings.

Care at Diamond Creek

We offer a relaxing environment with the compassionate and personalised care of 24/7 registered nurses. Our experienced leadership work alongside a capable and confident team to offer residential aged care, palliative care, dementia care and respite care. Allied health professionals also visit regularly. We recognise that understanding the big and the little details about how you like to live each day is important to us – so that we can help you feel at home, have the right support and live your best life in our care.

Daily living at Diamond Creek

Whether it’s enjoying a book in our library or having a friendly competition at the billiard table, there’s plenty to do at Diamond Creek. Our light filled courtyards are a source of pleasure for many, and our private dining room is popular for special occasions and family celebrations. It’s an environment where you’re free to enjoy your interests, independently or with others, continue to learn and try new things, and participate in Diamond Creek life – so you can enjoy your day, your way.
Read and download our Care Community profile here
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Diamond Creek has the following features

Community Engagement Community Engagement
Community Engagement

Community Engagement

We regularly organise social activities to encourage friendship and connection within the local community.

Pet-friendly Pet-friendly
Pet-friendly

Pet-friendly

Companion animals are welcome in our Care Community, but there may be some instances where you’ll need to leave your pets at home. Please check with us before bringing a pet for a visit.

Chapel Chapel
Chapel

Chapel

Our Care Community chapel offers a sanctuary for residents, providing a quiet space for prayer and reflection.

Private Dining / family room Private Dining / family room
Private Dining / family room

Private Dining / family room

Our private dining/family room is ideal for spending time with loved ones.

Close to transport Close to transport
Close to transport

Close to transport

Our Care Community is conveniently close to public transport for our residents and families.

Café Café
Café

Café

Residents, families, and friends can enjoy barista-style coffee and delicious snacks at our in-house cafe.

Hair Salon Hairdressing salon
Hair Salon

Hairdressing salon

Residents can enjoy the convenience of our onsite hairdressing salon.

On-site chef On-site chef
On-site chef

On-site chef

Our residents enjoy fresh and nutritious meals prepared by our on-site chef.

Memory Care Neighbourhood Memory Care Neighbourhood
Memory Care Neighbourhood

Memory Care Neighbourhood

A dedicated environment within the Care Community filled with cues and memory supports that enable residents living with dementia to live with meaning and purpose.

Diamond Creek bedroom options

Diamond Creek Classic room
Classic

Type: Single Size: 18-25m2

1 Bed
Ensuite
You have 3 payment options:
Option 1
Pay the full lump sum of $475,000
Refundable Accommodation Deposit (RAD). It’s refundable when you leave
Option 2
Pay a full daily amount of $108.53
Daily Accommodation Payment (DAP) is billed monthly
Option 3
A combination of RAD & DAP
Enter a lump sum amount below (the more you add, the lower your DAP will be)
Enter a lump sum amount below
+
Your daily amount will be
$108.53 Per Day
Diamond Creek Plus room
Classic Plus

Type: Single Size: 21m2

1 Bed
Ensuite
You have 3 payment options:
Option 1
Pay the full lump sum of $525,000
Refundable Accommodation Deposit (RAD). It’s refundable when you leave
Option 2
Pay a full daily amount of $119.96
Daily Accommodation Payment (DAP) is billed monthly
Option 3
A combination of RAD & DAP
Enter a lump sum amount below (the more you add, the lower your DAP will be)
Enter a lump sum amount below
+
Your daily amount will be
$119.96 Per Day
Diamond Creek Superior room
Superior

Type: Single Size: 22m2

1 Bed
Ensuite
You have 3 payment options:
Option 1
Pay the full lump sum of $575,000
Refundable Accommodation Deposit (RAD). It’s refundable when you leave
Option 2
Pay a full daily amount of $131.38
Daily Accommodation Payment (DAP) is billed monthly
Option 3
A combination of RAD & DAP
Enter a lump sum amount below (the more you add, the lower your DAP will be)
Enter a lump sum amount below
+
Your daily amount will be
$131.38 Per Day
Diamond Creek Superior Plus room
Superior Plus

Type: Single Size: 20-28m2

1 Bed
Ensuite
You have 3 payment options:
Option 1
Pay the full lump sum of $625,000
Refundable Accommodation Deposit (RAD). It’s refundable when you leave
Option 2
Pay a full daily amount of $142.81
Daily Accommodation Payment (DAP) is billed monthly
Option 3
A combination of RAD & DAP
Enter a lump sum amount below (the more you add, the lower your DAP will be)
Enter a lump sum amount below
+
Your daily amount will be
$142.81 Per Day

Bed

Our beautifully appointed rooms feature single bed(s) adorned with soft linens and can be height adjusted to provide added comfort and allow team to safely meet the needs of residents.

Ensuite

Our ensuites are designed for accessibility with amenities that prioritise both safety and comfort. Equipped with supportive handrails, non-slip surfaces and ample lighting, it ensures ease of use for our residents.

Plus a means tested daily care fee and the Maximum Permissible Interest Rate (MPIR)

Experience life in our Care Communities

Care at Opal HealthCare
Care

Our high-quality care is founded on clinical excellence and nurturing your overall wellbeing
Care Communities at Opal HealthCare
Lifestyle

Learn about life in our Care Communities, our living environments, services and lifestyle activities.
Dining at Opal HealthCare
Dining

Enjoy the food you like, with plenty of choices available to suit your tastes and preferences
Careers
Careers

Join our growing team and make a difference in the lives of our residents across our care communities.

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Online reviews for Diamond Creek

Supplied by Google

23rd December 2024

sandeep kaur
Supplied by Google

14th October 2024

Kylie Hall
Our beloved Mum was a permanent resident at the end of her life, with challenging care needs - on a pallative trajectory; non-ambulant with dementia, a pressure wound, restricted diet, aphasia, with anti-psychotic medication requirements and was a protected person under a family violence order, with visitation by the respondent. And yet, she was treated with dignity, respect and was provided personalised care by the entire experienced team, and we as family were made welcome and felt heard in our requests. Vale Glynne Cousins-Pietzsch.
Supplied by Google

17th September 2024

Sue Collins
Since my mother came to opal healthcare, diamond creek a few months ago. The excellent love, care everyone has given my mother is truely amazing. She is definitely loving her new home. She is happy, loves everyone, loves the food, enjoys all the different daily activities. I am reassured every time I visit that this was the best place for mum. Everyone is soo happy to help if I have a concern. Especially the lovely lady Mish. Always willing to listen & act on my concern. Nothing is ever too hard or impossible. Mums stay certainly has been an easy loving transition into her new home. I am soo thankful to everyone in my mums care… everyone is sooo dedicated and willing to help … I feel part of the family community. Thankyou. Sue Collins
Supplied by Opal website

10th September 2024

Sue Collins
Since my mother (Barbara) came to opal diamond creek. She is sooo happy with her new home / surroundings. She loves all who lovingly care for her everyday needs. Mum is in the best place .. it reassures me every time I visit … mish is so lovely love her- there’s a concern she actions it immediately.
  •  
    Thank you Sue, your review and kind words are gratefully received and has been shared with our team. Kind regards, Tracey
Supplied by Google

23rd August 2024

Louise Salter
This horror show of a nursing home gives a fabulous marketing pitch, promising tailored and flexible care for your loved one’s needs in a clean and bright home-style setting. Behind closed doors, the reality is so far from the sales pitch, it would be considered fraud in any other industry. Don’t let the beautiful smile and promises of the sales person deceive you. You won’t see her again after your loved ones first day anyway. There are a handful of good nurses and carers here, but they are few and far between, and stretched too far. And if they’re not in shift, I know my Mum is going to have a hard time. The care here is so poor, we visit Mum at least twice a day, to ensure she is fed, medicated, bathed and cared for correctly. Let alone giving her a kind word and some personal engagement. Despite our constant vigilance, this place still fails her most days. I find Mum with her own dried faeces caked all over her hands and under her fingers, and also all over her backside. She develops bleeding nappy rashes, that they don’t find - I do, due to being left in sodden stinky nappys for too long. She’s meant to be showered every day, but some days she smells terrible. I have found broken glass all over her bedroom floor, when reported to staff, I was given a broom to clean it up myself. They were unconcerned. Mum is frequently not offered meals or her medication and we have to call for them and follow-up. In the four months my poor Mother with advanced Alzheimer’s has been there, she has had multiple falls from being left alone for long periods in a messy and unsafe room, culminating in a serious fall that has left her unable to walk. After her fall, despite the Nurse noting Mum had injured her “bone or muscle” in her hip, Mum was left alone in her room for over an hour, standing up but groaning and crying in pain because the nurse said “she refused to sit or walk to the open areas”. Mum couldn’t sit or walk, not wouldn’t. No medical help was sought or provided until I arrived, when I had to request an ambulance be called. We spent the entire weekend at hospital. Mum could walk before this fall, but is not walking since, we don’t know why. This place insists the only way they will deliver care, supervise or engage residents is if they are dragged out to the common dining and lounge areas. Out in these areas, your loved one will be left for hours in front of a tv or loud music. Residents attack each other out of neglect, boredom and frustration. If your loved one finds loud, busy spaces confusing and distressing, as many dementia sufferers do, they’re going to suffer terribly here. Every visit to this place is traumatic. There is always an incident or crisis of poor care to be managed. Watching the neglect and decline and sadness of the other residents is desperate. I love my Mum, but I hate coming to this place. I hate what it’s done to her, she was a relatively happy and delightful Alzheimer’s sufferer 4 months ago. She is sad and angry and distressed more often than not now. I hate that instead of enjoying and loving my Mum in her last months, I have to be her protector, advocate and crisis manager. It’s beyond distressing. We’ve given daily and weekly feedback to the management of Opal. They do meet with us and don’t push back on our feedback. We have seen occasional improvements, though rarely consistent day to day and between shifts and usually this is not kept up over time. Sadly, I don’t have the legal powers to move her Edit: Emre, your reply is disingenuous & cruel. Which of the above incidents do you deny? I’ve met you and your staff many times, provided pics as evidence & accepted next weeks meeting. Today my family, who you so confidently represent, told you again we don’t trust you & we protect Mum by our attendance at all times. You are not a Care Community-that is spin. You are Opal, Australia’s largest billion dollar p.a., for profit, aged care provider. Your reply shows you care about your sales more than your residents. People need to know that before they put their loved ones with you.
Supplied by Google

20th August 2024

Louise Salter
This horror show of a nursing home gives a fabulous marketing pitch, promising tailored and flexible care for your loved one’s needs in a clean and bright home-style setting. Behind closed doors, the reality is so far from the sales pitch, it would be considered fraud in any other industry. Don’t let the beautiful smile and promises of the sales person deceive you. You won’t see her again after your loved ones first day anyway. There are a handful of good nurses and carers here, but they are few and far between, and stretched too far. And if they’re not in shift, I know my Mum is going to have a hard time. The care here is so poor, we visit Mum at least twice a day, to ensure she is fed, medicated, bathed and cared for correctly. Let alone giving her a kind word and some personal engagement. Despite our constant vigilance, this place still fails her most days. I find Mum with her own dried faeces caked all over her hands and under her fingers, and also all over her backside. She develops bleeding nappy rashes, that they don’t find - I do, due to being left in sodden stinky nappys for too long. She’s meant to be showered every day, but some days she smells terrible. I have found broken glass all over her bedroom floor, when reported to staff, I was given a broom to clean it up myself. They were unconcerned. Mum is frequently not offered meals or her medication and we have to call for them and follow-up. In the four months my poor Mother with advanced Alzheimer’s has been there, she has had multiple falls from being left alone for long periods in a messy and unsafe room, culminating in a serious fall that has left her unable to walk. After her fall, despite the Nurse noting Mum had injured her “bone or muscle” in her hip, Mum was left alone in her room for over an hour, standing up but groaning and crying in pain because the nurse said “she refused to sit or walk to the open areas”. Mum couldn’t sit or walk, not wouldn’t. No medical help was sought or provided until I arrived, when I had to request an ambulance be called. We spent the entire weekend at hospital. Mum could walk before this fall, but is not walking since, we don’t know why. This place insists the only way they will deliver care, supervise or engage residents is if they are dragged out to the common dining and lounge areas. Out in these areas, your loved one will be left for hours in front of a tv or loud music. Residents attack each other out of neglect, boredom and frustration. If your loved one finds loud, busy spaces confusing and distressing, as many dementia sufferers do, they’re going to suffer terribly here. Every visit to this place is traumatic. There is always an incident or crisis of poor care to be managed. Watching the neglect and decline and sadness of the other residents is desperate. I love my Mum, but I hate coming to this place. I hate what it’s done to her, she was a relatively happy and delightful Alzheimer’s sufferer 4 months ago. She is sad and angry and distressed more often than not now. I hate that instead of enjoying and loving my Mum in her last months, I have to be her protector, advocate and crisis manager. It’s beyond distressing. We’ve given daily and weekly feedback to the management of Opal. They do meet with us and don’t push back on our feedback. We have seen occasional improvements, though rarely consistent day to day and between shifts and usually this is not kept up over time. Without our constant presence and follow-up, nothing would change. I would rip Mum out and transfer her to a better, more capable and caring home today. Sadly, I don’t have the legal powers to do this.

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Visit Diamond Creek Care Community

Call now to book a tour and meet our team, who can answer any questions you may have.

 03 8432 5150
Email diamondcreek@opalhealthcare.com.au

-37.6641464, 145.1616821

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