Templestowe Views

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03 8850 4500

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1300 362 481

0457 014 636
Email Us contact.centre@opalhealthcare.com.au

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Templestowe Views Care Community

Nestled in the hills of Southeast Melbourne, Templestowe Views Care Community (formerly BlueCross Ashby) offers expansive views of the Yarra Ranges and peaceful suburban surrounds. Our Care Community blends contemporary indoor-outdoor living, with sun-dappled courtyards, lush gardens, and open-plan lounge spaces featuring inviting armchairs, a piano, and a flat-screen TV. Whether enjoying a summer barbecue on the deck or relaxing by the fireplace with a glass of wine, residents can experience all the comforts of home in a warm and compassionate environment.

Care at Templestowe Views

Our Care Community provides compassionate, personalised care with registered nurses onsite 24/7 and a dedicated wellbeing team. We offer residential aged care, respite, dementia, and palliative care, supported by access to primary and allied health services, including physiotherapy.

Daily Living at Templestowe Views

Templestowe Views features modern single rooms with private ensuites, landscaped courtyards, a private dining room, and a hair and beauty salon. Residents can enjoy social activities, music, art, entertainment, and cultural events, fostering a strong sense of connection and engagement. With seasonal menus, pet-friendly spaces, and regular bus outings, there’s always something to enjoy.

 
Read and download our care community profile here
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Templestowe Views bedroom options

BlueCross Ashby
Classic

Type: Single Size: 17-19m2

1 Bed
Ensuite
You have 3 payment options:
Option 1
Pay the full lump sum of $600,000
Refundable Accommodation Deposit (RAD). It’s refundable when you leave
Option 2
Pay a full daily amount of $127.89
Daily Accommodation Payment (DAP) is billed monthly
Option 3
A combination of RAD & DAP
Enter a lump sum amount below (the more you add, the lower your DAP will be)
Enter a lump sum amount below
+
Your daily amount will be
$127.89 Per Day
aged care ashby
Not Actual Room
Superior

Type: Single Size: 18-27m2

1 Bed
Ensuite
You have 3 payment options:
Option 1
Pay the full lump sum of $625,000
Refundable Accommodation Deposit (RAD). It’s refundable when you leave
Option 2
Pay a full daily amount of $133.22
Daily Accommodation Payment (DAP) is billed monthly
Option 3
A combination of RAD & DAP
Enter a lump sum amount below (the more you add, the lower your DAP will be)
Enter a lump sum amount below
+
Your daily amount will be
$133.22 Per Day
aged care ashby
Not Actual Room
Superior Plus

Type: Single Size: 18-27m2

1 Bed
Ensuite
You have 3 payment options:
Option 1
Pay the full lump sum of $645,000
Refundable Accommodation Deposit (RAD). It’s refundable when you leave
Option 2
Pay a full daily amount of $137.48
Daily Accommodation Payment (DAP) is billed monthly
Option 3
A combination of RAD & DAP
Enter a lump sum amount below (the more you add, the lower your DAP will be)
Enter a lump sum amount below
+
Your daily amount will be
$137.48 Per Day
aged care ashby
Not Actual Room
Premium

Type: Single Size: 18-27m2

1 Bed
Ensuite
You have 3 payment options:
Option 1
Pay the full lump sum of $675,000
Refundable Accommodation Deposit (RAD). It’s refundable when you leave
Option 2
Pay a full daily amount of $143.88
Daily Accommodation Payment (DAP) is billed monthly
Option 3
A combination of RAD & DAP
Enter a lump sum amount below (the more you add, the lower your DAP will be)
Enter a lump sum amount below
+
Your daily amount will be
$143.88 Per Day

Bed

Our beautifully appointed rooms feature single bed(s) adorned with soft linens and can be height adjusted to provide added comfort and allow team to safely meet the needs of residents.

Ensuite

Our ensuites are designed for accessibility with amenities that prioritise both safety and comfort. Equipped with supportive handrails, non-slip surfaces and ample lighting, it ensures ease of use for our residents.

Plus a means tested daily care fee and the Maximum Permissible Interest Rate (MPIR)

Experience life in our Care Communities

Care at Opal HealthCare
Care

Our high-quality care is founded on clinical excellence and nurturing your overall wellbeing
Care Communities at Opal HealthCare
Lifestyle

Learn about life in our Care Communities, our living environments, services and lifestyle activities.
Dining at Opal HealthCare
Dining

Enjoy the food you like, with plenty of choices available to suit your tastes and preferences
Careers
Careers

Join our growing team and make a difference in the lives of our residents across our care communities.

Templestowe Views has the following features

Community Engagement Community Engagement
Community Engagement

Community Engagement

We regularly organise social activities to encourage friendship and connection within the local community.

Bus for outings Bus for outings
Bus for outings

Bus for outings

We have a dedicated Opal HealthCare bus for community outings. 

Private Dining / family room Private Dining / family room
Private Dining / family room

Private Dining / family room

Our private dining/family room is ideal for spending time with loved ones.

Hair Salon Hairdressing salon
Hair Salon

Hairdressing salon

Residents can enjoy the convenience of our onsite hairdressing salon.

On-site chef On-site chef
On-site chef

On-site chef

Our residents enjoy fresh and nutritious meals prepared by our on-site chef.

Watch a walk through of Templestowe Views

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Supplied by Google

10th July 2025

Ellie
Sadly, our mum Eliana passed away in early June with advanced Alzheimer’s disease at 92 yo. Mum had a challenging start at Ashby (Templestowe Views). However, after several months, mum adjusted to living at Ashby, and staff understood better how to care for her. We would like to thank everyone for the care provided to our mum - the hard working nurses in charge and section two nurses, the kitchen team, the lifestyle team (thank you Leoni for the lovely flower arrangements you would quietly place on mum’s table during summers 🌸), and the cleaner (who checked weekly to see if I was satisfied with the hygiene in the room🙂). Thank you Ankit (Manager) for listening and treating mum’s concerns as they arose with sensitivity. Mum was at Ashby for two and a half years. During this time, mum had my ongoing support which included daily visits and discussions as needed with everyone to help manage her changing care needs. Overall, I found that staff at Ashby listened to concerns and tried their best to provide good care to mum. Especially, as mum weakened, we felt the whole team fully supported mum and the family. Thank you from Ellie and family
Supplied by Google

24th April 2025

Kim Stefanetti
Supplied by Google

30th March 2025

Chris A
I recommend Templestowe Views (formerly Ashby). My 93 yo mum, with gradually declining cognition, has been at Ashby for almost two years and the experience is overwhelmingly positive. Staff have been kind, responsive and professional. The facilities are very good: light, tidy, clean and well maintained. Mum's fellow residents have also been supportive and become friends with her. Things sometime go wrong in any setting, be it at home or in care. In fact I have moved mum out of another facility where it was dark, depressing and staff were disengaged. The important thing is that staff have been open to genuinely listening, and then responding to my family. My experience is that for minor issues, a pop-in to the nurse station is fine, and for more complex issues a formal meeting with a documented outcome works best. Overall, this is a caring facility where staff work hard and have been kind to my mum, and where concerns have arisen, they've listened and acted. A positive experience, and a facility I recommend.
  •  
    Dear Chris, thank you so much for sharing your experience with us. We're truly grateful for your kind words and are thrilled to hear that your Mum is having a positive experience at Templestowe Views.We understand the importance of having an open line of communication, and we're happy that we could address any concerns effectively. We deeply appreciate your recommendation and will continue to work hard to maintain a caring and supportive environment for all our residents.Regards, Ankit
Supplied by Google

28th March 2025

Graeme
My experience with BlueCross Ashby (Templestowe Views) can only be described as being very positive. Whilst no facility is perfect, the management and staff have only shown great care and compassion at all times, and I can honesty highly recommend the facility to anyone who is considering aged care.
  •  
    Hi Graeme,Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you’ve had a positive experience with Templestowe Views. Your recommendation means a great deal to us, and we’ll continue to provide the highest level of care for all our residents. Thank you for trusting us with the care of your loved one.Regards, Ankit
Supplied by Google

26th March 2025

Sam juncho
We recently had our mum stay at Ashby for respite care, and they exceeded all of our expectations. The staff were professional, approachable, and treated mum with kindness. The food was amazing, with a wide range of options. The front desk staff greeted us warmly, making us feel welcome from the moment we arrived. The facility was tidy and clean throughout. We couldn’t recommend Ashby more highly. We’ll definitely be booking mum again, and may even consider making her stay permanent
Supplied by Google

4th February 2025

Michael & Kathy Andrews
On first entering into Ashby facility I had serious concerns and met with the nurse in charge and manager Ankit. The staff were frosty. A couple weren’t but the rest were. The level of care was terrible. It’s difficult to know who is in charge as the nurse in charge changes everyday and there is no real handover of care between shifts. There is no continuity with communication. There is inadequate handover from hospital to Ashby. Dietary requirements are not met at all and at times I feel the medication was not given. If it’s not taken at the scheduled time for whatever reason the medication is thrown in the rubbish. An Ashby protocol they say so it doesn’t go to the wrong person. I do not recommend Ashby for anyone looking for care for their senior loved ones at all. I will be putting in a formal complaint as quite serious neglect put our parent into hospital with severe dehydration and malnutrition. As a result of the neglect and hospitalisation rather than offering an apology or even asking how our parent was, the manager Ankit advised that he had canceled the care, immediately and without notice. Perhaps due to not wanting to take accountability for the neglect. Ankit’s leadership qualifications are below par for the important role he has in the facility and meetings with him fell on deaf ears and with his arms crossed defiantly. Ashby is fine if you are looking for very minimal care. A scheduled shower each day a change before bed and medication all within a time frame however any more than that and the needs are ignored or met with impatience and words to the effect of ‘what do you want’ or what do you expect’. It saddens me that a facility that should be caring and efficient can be run with such a low budget for cleaners,( rooms and bathrooms were not cleaned frequently ), staff and essentials for the elderly in toiletries and supplements. On the surface the dining room feeds the elderly at tables where they can chat and then watch tv however little else goes on in the way of care (and concern). Our experience with Ashby was hugely disappointing and very upsetting. It’s unfortunate that I need to submit formal complaints to protect others from the same experience and to have some accountability from Ashby. The reply suggesting turning off the TV during meal time is a less than adequate response and shows the lack of experience in the management.
Supplied by Google

25th January 2025

Mary Tolcos
We did not have a positive experience at BlueCross Ashby. My mum was unable to eat solids and was therefore put on supplement drinks as prescribed by the hospital upon handover. On two separate occasions during the six weeks Mum was at Ashby, they ran out. We were told it would be four days for them to arrive. That's four days without any nutrition. On the second occasion, I ordered them online and had them couriered on the same day at my expense, despite paying the weekly fee at Ashby, which includes food. Some staff were helpful, and others were not. Asha, one of the nurses, was understanding and tried to help. However, in the final few days Mum was there, she was vomiting up water, her blood pressure was constantly low (over 3-4 days), and she could not see straight. When I asked at what point they would call an ambulance, I got no clear response. I then had to arrange with our GP to write a referral so that Ashby would call for patient transportation back to the hospital. Upon arrival, Mum was assessed as being seriously malnourished and dehydrated. She has not yet been discharged from the hospital. That was over four weeks ago. I would classify this as neglect. Safety and hygiene were a concern too. Cleaners were not available at all times, so vomit and spilt milk remained on the carpet and floor for days, and the toilet was not cleaned routinely. This made it very unpleasant for Mum and visitors to be in the room. The carers also seemed unmotivated to clean the bathroom floor to prevent Mum from slipping on vomit, so I had to do it myself. Medication protocols also meant that if Mum was unable to take her medication at the precise point the nurse brought it into the room, it was thrown in the bin. There was no compromise, even though we requested for them to come back when Mum was feeling better and had stopped vomiting. Medication included vital heart meds following a heart attack and stent insertion, as well as blood pressure and diabetes meds. We are unsure how many days or doses she missed. Clearly, Mum was unwell for a significant period of time at Ashby. The GP would come once a week and stay briefly. We requested a locum on two separate occasions, and they did not arrive. We also requested a podiatrist, who was apparently available to residents, for an infected ingrown toenail, and they never arrived either. The cherry on the cake was when Ashby cancelled Mum's respite without notice or explanation. This was the day after Mum was taken to the hospital. Ashby has also not returned items that could not be located in our rushed attempt to pack up Mum's things. Ashby is not the place for your elderly parent if they require medical supervision. There are too many residents and not enough trained personnel on duty.
  •  
    We are saddened to hear these sentiments and appreciate that you were willing to speak to a senior member of our leadership team offline to better understand your concerns in more detail. As discussed with you, we deeply regret any distress you or your mother have experienced and are taking very active steps to investigate each of your concerns in full measure in what is otherwise a much-loved home to many residents.
Supplied by Google

5th January 2025

Pat Boyhan
I have found the staff knowledgeable and kind. They take time to listen to residents' concerns.
  •  
    Duplicate
Supplied by Google

3rd January 2025

Pat Boyhan
Supplied by Google

25th December 2024

Michael & Kathy Andrews
On first entering into Ashby facility I had serious concerns and met with the nurse in charge and manager Ankit. The staff were frosty. A couple weren’t but the rest were. The level of care was terrible. It’s difficult to know who is in charge as the nurse in charge changes everyday and there is no real handover of care between shifts. There is no continuity with communication. There is inadequate handover from hospital to Ashby. Dietary requirements are not met at all and at times I feel the medication was not given. If it’s not taken at the scheduled time for whatever reason the medication is thrown in the rubbish. An Ashby protocol they say so it doesn’t go to the wrong person. I do not recommend Ashby for anyone looking for care for their senior loved ones at all. I will be putting in a formal complaint as quite serious neglect put our parent into hospital with severe dehydration and malnutrition. As a result of the neglect and hospitalisation rather than offering an apology or even asking how our parent was, the manager Ankit advised that he had canceled the care, immediately and without notice. Perhaps due to not wanting to take accountability for the neglect. Ankit’s leadership qualifications are below par for the important role he has in the facility and meetings with him fell on deaf ears and with his arms crossed defiantly. Ashby is fine if you are looking for very minimal care. A scheduled shower each day a change before bed and medication all within a time frame however any more than that and the needs are ignored or met with impatience and words to the effect of ‘what do you want’ or what do you expect’. It saddens me that a facility that should be caring and efficient can be run with such a low budget for cleaners,( rooms and bathrooms were not cleaned frequently ), staff and essentials for the elderly in toiletries and supplements. On the surface the dining room feeds the elderly at tables where they can chat and then watch tv however little else goes on in the way of care (and concern). Our experience with Ashby was hugely disappointing and very upsetting. It’s unfortunate that I need to submit formal complaints to protect others from the same experience and to have some accountability from Ashby.
  •  
    Dear Michael and Kathy, We’re sorry that you’re not happy with your experience with our Care Community. Our residents’ health and wellbeing is always our first priority and we follow all the regulatory guidelines that apply to residential aged care. In doing so, it’s important that we always respect the wishes and choices of our residents, in terms of what they choose to eat, and we balance this carefully with their clinical care needs. This includes having a registered nurse in charge on every shift, morning, afternoon and evening. We also focus on creating a physical environment that is conducive to high quality care. For example, we don’t have a television playing in our dining room during meal time as it can distract from the dining experience. As always, I am happy to discuss your experience with us in further detail if you would like to. We take all feedback very seriously and continually strive to deliver high quality care to our residents.Regards,Ankit

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