Residential aged care

When you move into one of our Care Communities for long-term residential aged care we strive to help you feel at home every day. Each one of our Care Communities are fully accredited by the Australian Aged Care Quality Commission and has a registered nurse on every shift, every day and night. Each individual has different care needs, from assistance with personal care or day-to-day tasks through to 24-hour nursing care. Our care teams partner with you to deliver the care that best suits your needs and choices.

Types of Care within Residential Aged Care

Our services include respite care,palliative care and Memory Care Neighbourhoods with supportive environments designed for people living with dementia. Physiotherapy, podiatry and other allied health services are available and there are Wellness Centres on site in many of our Care Communities.

Leisure and lifestyle in Residential Aged Care

There are a range of leisure and lifestyle activities available to you and we encourage you to pursue your interests and maintain connections in the community that are important to you.

We work to ensure that our residents lead a purposeful life and pursue their passions by engaging in lifestyle activities that bring joy to both heart and mind.

Our lifestyle teams build activity programs to engage everyone within our Care Community and provide a connection to the local community. Many foster relationships with local schools where residents and children enjoy engaging in regular visits, while forming special relationships, and sharing and learning from each other. Regular bus trips are a highlight for many, taking in visits to shops, parks, beaches, and community events.

Technology can also play a part in broadening horizons. Virtual reality goggles help you to visit favourite places around the world or explore new ones. Tablet devices are available for entertainment and maintaining important connections. Our ROMPA interactive projection system provides hours of fun with games and quizzes that engage both body and mind.

Animals also play an important part in daily life in our Care Communities. Some homes have resident pets such as cats, dogs, chickens or birds. Others welcome family pets or an array of interesting furred and feathered friends for regular visits.

As an important part of the local community, our Care Communities often host events for the wider community including fairs, markets, concerts, and dances.

Commonly asked questions about Residential Aged Care

Once you have received your ACAT assessment, you can begin applying to as many care homes as you wish, but once you accept a place, it’s important that you let the other homes know that you no longer require their services.
Visiting a range of homes is often one of the best ways to decide which home suits your needs. To help you assess the suitability of the homes you visit, we have attached a short checklist at the end of this section. This will help you assess each home and ask some important questions to the providers you meet with.
The Department of Human Services (DHS) is the body that determines your financial situation. To do this, DHS conducts a Combined Income and Assets Assessment, which is a form that you need to complete and submit to the government.
Respite care is short-term care, including day respite, to provide your caregivers a break from caring when they need it. It can be planned or on an emergency basis and can be used for up to 63 days in a financial year. Many care homes offer day respite, which offers caregivers some flexibility to attend to personal needs and obligations as they arise.
The Combined Income and Assets Assessment form (SA457) is an extensive questionnaire with over 140 questions about what you and your partner/spouse own and earn. It’s important to understand that you are considered to own half your assets with your partner/spouse regardless of who holds the title to the assets. As part of your assessment, you will be asked to provide details of all assets owned by both of you.
Accommodation Charge (the cost of your room) - These are set by individual homes and varies from home to home
- Basic Daily Care Fee (meals, laundry, cleaning and other day-to-day costs) – These are set by the Australian Government and is the same across every home in Australia.
- Means-Tested Care Fee (to supplement the cost of your overall care) - These are set by the Australian Government based on an assessment of your personal financial situation.
- Additional Services Fee or Extra Services Fee - (higher-end services and accommodation) These are set by individual homes and varies from home to home.In some homes, Additional Services or Extra Services are optional and in other homes, residents are required to purchase these services as a condition of entry
For further information download our 5 step guide.

Respite

We understand that everyone caring for someone needs a break at times. We provide short and longer-term respite care, including Day Respite, to give carers some flexibility to attend to personal needs and commitments.

Learn more about Respite

Reablement

Many of our homes have wellness centres within and reablement programs are available to all residents staying with us as permanent residential or respite. Our goal is to improve quality of life, emotional and physical wellbeing, and promote independence.

Learn more about reablement

Dementia care

Every individual living with dementia will have different needs and preferences. Our carers endeavour to build connected relationships with each resident so that we can deliver the right care for your clinical, social and spiritual needs.

Palliative care

Palliative care is care that helps people live their life as fully and comfortably as possible when living with a life-limiting or terminal illness. This type of care may continue for an extended period of time and aims to support physical, emotional, social and spiritual needs. End-of-life care is the care provided in the last few hours, days or weeks of life.

Learn more