Transitioning into Care

into Care

Establishing a new home

A new resident* who presented with complex behaviours has moved into Altona Gardens Care Community. Our team are working with the resident and her family to provide her dementia support and ensure she settles in well and feels comfortable as she is transitioning into our dementia care.

Upon arrival the female resident displayed behavioural and psychological symptoms of dementia (BPSD). For example, she would frequently try to leave our Care Community and at times demonstrated feelings of anger and frustration as well as insomnia. The resident also experiences chronic osteoporosis and osteoarthritis pain.

Our team spoke at length with the resident, her family and partner to understand her social and emotional needs. By mapping out her life history and finding out where her memory takes her, our team were able to put an appropriate dementia care plan in place to ensure we meet her needs and preferences.

After in depth discussions with the resident we recognised that she perceived herself to be living in her 40s and 50s, rather than in the present day as an older person. Involving the residents’ daughter and partner in the discussions was vital, as they were able to share that the resident was grieving the loss of her son (which occurred many years earlier) and had been visiting his grave weekly.

Altona Gardens

Helping our resident connect with others

Our team asked the resident’s family to bring in personal photos in that could be displayed around her bedroom to support reminiscence and further memory mapping.

They spent time getting to know the resident and understanding her interests, so they could create an environment where she can participate socially with others and do things that she enjoys.

Our team are helping her connect with other residents. She has started bonding with our Customer Support Coordinator who is regularly spending quality time with her.

Our team continue to review the resident’s dementia care plan as we get to know her more deeply. We build this knowledge through team huddles, updates in handovers, and through practical education sessions with the team.

Altona Gardens welcome

Finding safety and security in our care

The resident has started engaging in meaningful tasks around our Care Community, such as setting and clearing activity spaces, gardening, helping our catering team to clear the lunch and dinner trollies. Our team has observed that socialising with other residents enables her to feel safe and secure.

One thing we learnt early on is that our resident is Welsh and still speaks in her native tongue. Now that she feels safe and secure in her surroundings, she has offered to teach our team how to speak Welsh.

Our Altona Gardens Care Community team continue to encourage our resident to live with meaning and purpose in our care. The complex behaviours that were evident when she first moved in have settled. She has structure and purpose in her day and, importantly, enjoyable things to look forward to – socialising and participating in Care Community life.

*Our resident has asked to remain anonymous.

5 Steps into Residential Aged Care



Make sure the person requiring care has had an ACAT assessment.



Search for a residential aged care home suitability located.



Understand the costs associated with aged care.



Ensure you have all the relevant paperwork.



Check out our moving checklist to ensure the smoothest move possible.

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Commonly asked questions about Aged Care

  • Once you have received your ACAT assessment, you can begin applying to as many care homes as you wish, but once you accept a place, it’s important that you let the other homes know that you no longer require their services.

  • Visiting a range of homes is often one of the best ways to decide which home suits your needs. To help you assess the suitability of the homes you visit, we have attached a short checklist at the end of this section. This will help you assess each home and ask some important questions to the providers you meet with.

  • The Department of Human Services (DHS) is the body that determines your financial situation. To do this, DHS conducts a Combined Income and Assets Assessment, which is a form that you need to complete and submit to the government.

  • Respite care is short-term care, including day respite, to provide your caregivers a break from caring when they need it. It can be planned or on an emergency basis and can be used for up to 63 days in a financial year. Many care homes offer day respite, which offers caregivers some flexibility to attend to personal needs and obligations as they arise.

  • The Combined Income and Assets Assessment form (SA457) is an extensive questionnaire with over 140 questions about what you and your partner/spouse own and earn. It’s important to understand that you are considered to own half your assets with your partner/spouse regardless of who holds the title to the assets. As part of your assessment, you will be asked to provide details of all assets owned by both of you.

  • Accommodation Charge (the cost of your room) - These are set by individual homes and varies from home to home

    • Basic Daily Care Fee (meals, laundry, cleaning and other day-to-day costs) – These are set by the Australian Government and is the same across every home in Australia.
    • Means-Tested Care Fee (to supplement the cost of your overall care) - These are set by the Australian Government based on an assessment of your personal financial situation.
    • Additional Services Fee or Extra Services Fee - (higher-end services and accommodation) These are set by individual homes and varies from home to home.In some homes, Additional Services or Extra Services are optional and in other homes, residents are required to purchase these services as a condition of entry

    For further information download our 5 step guide.