21st November 2021
Francesca Biayazeid
From the moment we spoke to Michelle, the supervisor, on the phone, in search of an aged care facility, my sisters and I were immediately reassured and hopeful that our precious mother, Valerie Pami, 84, would be looked after in every way possible. Our mother was completely immobile when she arrived from Gosford hospital. The nursing home, made a very traumatic time, that bit easier to deal with. We cannot thank the nurses and nurses aides, enough for their kindness and empathy towards our mum and to us. Kevan, Ivy, Kabita, Daniel, Janine…and every single staff member we met on a daily basis were so lovely. The staff, many of whom came from Phillipino and Indian backgrounds, were highly respectful and caring, some of whom shared their difficult and sad backgrounds with us about their parents and lives. Janine was just beautiful to our mum and to us with her stories and cheerfulness. We could not fault any of the staff. They were just so lovely and very patient. Our mother was always clean and comfortable, no matter what tine we arrived. The room clean, lovely and light and the staff, always professional. It’s an absolutely gorgeous premises with beautiful gardens that our poor mother was unable to access. However, it gave us, as her devoted and grieving daughters, comfort and calmness from the smooth organisation, spaciousness and aesthetics. Deanna, the manager was empathic and helpful throughout our ordeal and Michelle, an absolute gem. We thank everyone for the care our angel mother received in the last two months of her life by the staff of this home.
