Bella Vista Gardens
16 Fairway Drive, Kellyville, Western Sydney, NSW 2155
Call Bella Vista Gardens
02 9672 6155
New resident enquiry
1300 567 514
02 6370 6200
Email Us
bellavistagardens@opalhealthcare.com.au
Results from 884 customer survey responses about the Bella Vista Gardens Care Community
How we measure customer satisfaction
Also known as ‘CSAT,’ this tracks how satisfied our customers are with our Care Community. It’s measured by asking the question, “Overall, how satisfied are you with your Care Community.’’ While many organisations measure CSAT on an ad-hoc basis, our CSAT question is included in our continuous surveys, providing us with real-time data that we can use to drive improvements.
Recommendation
Customer Recommendation Score (CRS) is Opal HealthCare’s adaptation of the Net Promoter Score (NPS), a widely used tool to measure customer loyalty. We calculate CRS by asking our residents and relatives, “How likely are you to recommend this Care Community to family and friends?” The metric is especially meaningful because research tells us that most people will only recommend a service with which they have been routinely impressed.
Welcome to the pinnacle of residential aged care. A carefully considered modern residence offering all the comforts of home, in an elegantly designed and very personalised environment.
Our clinical care is underpinned by the guidance and knowledge of Opal HealthCare’s professional and highly experienced clinical leadership team.
Offering excellence in service to bring peace of mind
Bella Vista Gardens provides bespoke lifestyle services to cater to our residents’ every need. Our personalised approach offers outstanding professional and individualised services in a relaxing environment.
In addition to our high quality care and services, we offer Higher Everyday Living options - speak with our team about our Signature Living offering.
We invite you and your family to contact Bella Vista Gardens to gather further information on how we can provide the utmost in wellbeing, security and excellence.
Enquire nowBella Vista Gardens has the following features
Chapel
Our Care Community chapel offers a sanctuary for residents, providing a quiet space for prayer and reflection.
Edible kitchen garden
Hydrotherapy
Our hydrotherapy pool provides residents with in-house rehabilitation and restorative care.
Hairdressing salon
Residents can enjoy the convenience of our onsite hairdressing salon.
Library
Residents have the opportunity to relax and read the newspaper or enjoy one of the wonderful books or magazines in our library.
On-site chef
Our residents enjoy fresh and nutritious meals prepared by our on-site chef.
Outdoor dining
Our spacious outdoor dining areas are ideal for relaxing with friends and family.
Pet-friendly
Private Dining / family room
Our private dining/family room is ideal for spending time with loved ones.
Wellness Centre
Our Wellness Centre focuses on delivering personalised reablement and restoration programs to support the long-term health and wellbeing of our residents.
Set amongst gently undulating gardens in the Hills, our beautifully crafted spaces showcase exceptional architectural design. Our elegantly appointed private suites feature spacious ensuite bathrooms and gracious sitting areas.
1 of 4 Intimate dining rooms, Bella Vista Gardens
2 of 4 Elegant suites with private ensuites, Bella Vista Gardens
3 of 4 Library cafe, Bella Vista Gardens
4 of 4 Hair & beauty salon, Bella Vista Gardens
Room and Pricing Options
Classic
Type: Single Size: 27-31m2
Classic Suite Daffodil
Type: Single Size: 29-33m2
Classic Suite
Type: Single Size: 28-32m2
Juliet Balcony Suite
Type: Single Size: 29-31m2
Balcony Suite
Type: Single Size: 29-30m2
Garden Suite
Type: Single Size: 28-32m2
Superior Suite
Type: Single Size: 29-38m2
Grand Suite
Type: Single Size: 28-32m2
Superior Companion
Type: Companion Size: 26-29m2
Juliet Balcony Suite (Companion)
Type: Companion Size: 28-29m2
Garden Suite (Companion)
Type: Companion Size: 28-32m2
Balcony Suite (Companion)
Type: Companion Size: 27-29m2
Grand Suite (Companion)
Type: Companion Size: 38-42m2
Superior Suite (Companion)
Type: Companion Size: 27-36m2
Bed
Our beautifully appointed rooms feature single bed(s) adorned with soft linens and can be height adjusted to provide added comfort and allow team to safely meet the needs of residents.
Ensuite
Our ensuites are designed for accessibility with amenities that prioritise both safety and comfort. Equipped with supportive handrails, non-slip surfaces and ample lighting, it ensures ease of use for our residents.
Means Tested Care Fee or Hotelling Contribution
This is an additional contribution towards the cost of care that some people may be required to pay. The Department of Social Services will work out if you are required to pay this fee based on an assessment of your income and assets, and will advise you of the amount. under the New Aged Care Act this contribution fee is now called a Hotelling Contribution.
Maximum Permissible Interest Rate (MPIR)
The MPIR is a government-set interest rate used to calculate a daily accommodation payment based on your agreed room price. It is used to determine equivalence between a daily payment and a refundable lump sum deposit, giving you a choice in how to pay. The MPIR is not an interest charge to residents who have not paid for their accommodation costs in full. It is set at a level to ensure that if you choose to pay daily payments rather than a lump sum, the daily payments are sufficient to cover the costs of providing accommodation in your aged care home. You can find current and previous MPIRs on the Department of Health website.
A luxurious and purpose-built community
Elegance is a lifestyle here at the architecturally designed Bella Vista Gardens. Take advantage of your choice of communal environments in which to entertain, dine or simply relax.
News and stories from across our Care Communities
News & Events
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Customer Reviews
4th August 2026
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Thank you, Sefal, for your 5-star review. We're pleased to hear your friend is settling in well and receiving excellent care. We appreciate your kind words for Rajwinder and our team and thank you for your ongoing support. Dee - General Manager
29th July 2026
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Thank you, Jennifer, for your wonderful 5-star review. We're delighted to hear that your stepmother's transition into Bella Vista Gardens was such a positive experience. We'll be sure to pass on your kind words to Rajwinder and our team. Providing compassionate care, maintaining a welcoming environment, and supporting families during important transitions are priorities for us, so it's rewarding to know this was reflected in your experience. Thank you for your recommendation and for taking the time to share your feedback. We look forward to continuing to support your stepmother and your family. Kind regards, Dee - General Manager
28th June 2026
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Thank you so much for your kind and heartfelt review, Huma. We are truly honoured that you entrusted Bella Vista Gardens with your mum's care during such an important and emotional time for your family. We are delighted to hear that Rajwinder and our team were able to provide the warmth, empathy and support you needed throughout the transition process. Your wonderful feedback about our staff, care, accommodation, dining experience and beautiful gardens means a great deal to us. Thank you for taking the time to share your experience and for your recommendation. It is a privilege to care for your mum and support your family. Kind regards, Dee and The Bella Vista Team
19th June 2026
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We are delighted to hear that your aunt has been so well cared for and that our team has made such a positive difference for your family. We are also grateful for your acknowledgement of our General Manager, Customer Support team, and the wider Bella Vista Gardens team. Providing a warm, caring, and supportive environment for our residents and their families is at the heart of what we do, so it means a great deal to know that you have felt this throughout your journey with us. Thank you for your recommendation and trust. We truly appreciate your support and wish your aunt and family all the very best. Kind regards, Dee - General Manager The Bella Vista Gardens Team.
15th June 2026
22nd May 2026
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Dear Arvind, Thank you for your lovely feedback. We’re delighted to hear about your positive experience and will be sure to share your kind words with our team. We truly appreciate your support and trust. Warm regards, Dee - General Manager Bella Vista Gardens Care Community
9th May 2026
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Dear Tony, Thank you so much for taking the time to share such thoughtful feedback about your experience at Bella Vista Gardens. It truly means a great deal to our entire team. We are so pleased that during what can be a very challenging time, you felt supported and welcomed by Raj, our reception and office teams, and our care staff. Creating a compassionate and reassuring environment for residents and their families is something we strive for every day. It is especially meaningful to hear your observations about the kindness and dedication of our nurses and carers—taking the time to connect, engage, and understand each resident as an individual is at the heart of person-centred care. I will be sure to share your kind words with the team, as recognition like this is incredibly motivating. We also appreciate your balanced feedback and acknowledgment that there is always room to improve. We remain committed to continuous improvement to ensure we provide the highest standard of care and support. Thank you again for trusting us with your Mum’s care and for sharing your experience so generously. Warm regards, Dee - General Manager Bella Vista Gardens Care Community
23rd April 2026
27th February 2026
6th November 2025
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Dear Marie, Thank you for bringing this to our attention. I’m truly sorry to hear about the experience your relative had — this is not the level of care or responsiveness we strive to provide. I understand how concerning it must have been to find that call buttons were unanswered and phone lines were diverted without anyone being reachable. I will be escalating this matter immediately to ensure it is investigated thoroughly, and corrective actions are taken. Please know that your feedback is invaluable in helping us maintain the highest standards of care. Thank you again for letting us know. We are committed to restoring your confidence in our service. Kind regards, Dee
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Leave a ReviewVisit Bella Vista Gardens
Call now to book a tour and meet our General Manager, who can answer any questions you may have.
02 9672 6155Email Us bellavistagardens@opalhealthcare.com.au