Bella Vista Gardens
16 Fairway Drive, Kellyville, Western Sydney, NSW 2155
Call Bella Vista Gardens
02 9672 6155
New resident enquiry
1300 567 514
02 6370 6200
Email Us
bellavistagardens@opalhealthcare.com.au
Welcome to the pinnacle of residential aged care. A carefully considered modern residence offering all the comforts of home, in an elegantly designed and very personalised environment.
Results from 490 customer survey responses about the Bella Vista Gardens Care Community
How we measure customer satisfaction
Also known as ‘CSAT,’ this tracks how satisfied our customers are with our Care Community. It’s measured by asking the question, “Overall, how satisfied are you with your Care Community.’’ While many organisations measure CSAT on an ad-hoc basis, our CSAT question is included in our continuous surveys, providing us with real-time data that we can use to drive improvements.
Recommendation
Customer Recommendation Score (CRS) is Opal HealthCare’s adaptation of the Net Promoter Score (NPS), a widely used tool to measure customer loyalty. We calculate CRS by asking our residents and relatives, “How likely are you to recommend this Care Community to family and friends?” The metric is especially meaningful because research tells us that most people will only recommend a service with which they have been routinely impressed.
Our clinical care is underpinned by the guidance and knowledge of Opal HealthCare’s professional and highly experienced clinical leadership team.
Offering excellence in service to bring peace of mind
Bella Vista Gardens provides bespoke lifestyle services to cater to our residents’ every need. Our personalised approach offers outstanding professional and individualised services in a relaxing environment.
We invite you and your family to contact Bella Vista Gardens to gather further information on how we can provide the utmost in wellbeing, security and excellence.
Enquire nowBella Vista Gardens has the following features
Edible kitchen garden
Hydrotherapy
Our hydrotherapy pool provides residents with in-house rehabilitation and restorative care.
Library
Residents have the opportunity to relax and read the newspaper or enjoy one of the wonderful books or magazines in our library.
On-site chef
Our residents enjoy fresh and nutritious meals prepared by our on-site chef.
Outdoor dining
Our spacious outdoor dining areas are ideal for relaxing with friends and family.
Pet-friendly
Private Dining / family room
Our private dining/family room is ideal for spending time with loved ones.
Wellness Centre
Our Wellness Centre focuses on delivering personalised reablement and restoration programs to support the long-term health and wellbeing of our residents.
Chapel
Our Care Community chapel offers a sanctuary for residents, providing a quiet space for prayer and reflection.
Hairdressing salon
Hairdressing salon
Residents can enjoy the convenience of our onsite hairdressing salon.
Set amongst gently undulating gardens in the Hills, our beautifully crafted spaces showcase exceptional architectural design. Our elegantly appointed private suites feature spacious ensuite bathrooms and gracious sitting areas.
1 of 4 Intimate dining rooms, Bella Vista Gardens
2 of 4 Elegant suites with private ensuites, Bella Vista Gardens
3 of 4 Library cafe, Bella Vista Gardens
4 of 4 Hair & beauty salon, Bella Vista Gardens
Room and Pricing Options
Classic
Type: Single Size: 27-31m2
Classic Suite Daffodil
Type: Single Size: 29-33m2
Classic Suite
Type: Single Size: 28-32m2
Juliet Balcony Suite
Type: Single Size: 29-31m2
Balcony Suite
Type: Single Size: 29-30m2
Garden Suite
Type: Single Size: 28-32m2
Superior Suite
Type: Single Size: 29-38m2
Grand Suite
Type: Single Size: 28-32m2
Superior Companion
Type: Companion Size: 26-29m2
Juliet Balcony Suite (Companion)
Type: Companion Size: 28-29m2
Garden Suite (Companion)
Type: Companion Size: 28-32m2
Balcony Suite (Companion)
Type: Companion Size: 27-29m2
Grand Suite (Companion)
Type: Companion Size: 38-42m2
Superior Suite (Companion)
Type: Companion Size: 27-36m2
Bed
Our beautifully appointed rooms feature single bed(s) adorned with soft linens and can be height adjusted to provide added comfort and allow team to safely meet the needs of residents.
Ensuite
Our ensuites are designed for accessibility with amenities that prioritise both safety and comfort. Equipped with supportive handrails, non-slip surfaces and ample lighting, it ensures ease of use for our residents.
Means Tested Care Fees (MTCF)
This is an additional contribution towards the cost of care that some people may be required to pay. The Department of Social Services will work out if you are required to pay this fee based on an assessment of your income and assets, and will advise you of the amount.
Maximum Permissible Interest Rate (MPIR)
The MPIR is a government-set interest rate used to calculate a daily accommodation payment based on your agreed room price. It is used to determine equivalence between a daily payment and a refundable lump sum deposit, giving you a choice in how to pay. The MPIR is not an interest charge to residents who have not paid for their accommodation costs in full. It is set at a level to ensure that if you choose to pay daily payments rather than a lump sum, the daily payments are sufficient to cover the costs of providing accommodation in your aged care home. You can find current and previous MPIRs on the Department of Health website.
A luxurious and purpose-built community
Elegance is a lifestyle here at the architecturally designed Bella Vista Gardens. Take advantage of your choice of communal environments in which to entertain, dine or simply relax.
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Customer Reviews
6th November 2025
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Dear Marie, Thank you for bringing this to our attention. I’m truly sorry to hear about the experience your relative had — this is not the level of care or responsiveness we strive to provide. I understand how concerning it must have been to find that call buttons were unanswered and phone lines were diverted without anyone being reachable. I will be escalating this matter immediately to ensure it is investigated thoroughly, and corrective actions are taken. Please know that your feedback is invaluable in helping us maintain the highest standards of care. Thank you again for letting us know. We are committed to restoring your confidence in our service. Kind regards, Dee
6th November 2025
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Thank you for bringing this to our attention. We take this matter extremely seriously, as the safety and well-being of our residents is our highest priority. We sincerely apologise that your aunt’s emergency call was not responded to and that your attempt to contact us was misrouted to Lansdowne. This is unacceptable and does not meet the standards we promise. Please be assured that we: Investigated why the emergency call system failed and implemented immediate corrective measures to ensure this does not reoccur in the future Reviewed our communication protocols to guarantee direct and reliable contact with us at all times. We contacted you to discuss our actions but if you have any further concerns, please call me directly. Thank you for alerting us to this issue. Dee - GM - 02 9672 6155
19th October 2025
21st September 2025
5th September 2025
4th August 2025
27th June 2025
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Thank you for your 5* review of our Care Community
19th June 2025
8th February 2025
1st February 2025
Want to share your experience?
Leave a ReviewVisit Bella Vista Gardens
Call now to book a tour and meet our General Manager, who can answer any questions you may have.
02 9672 6155Email Us bellavistagardens@opalhealthcare.com.au