Our Community

Our Community

Taking an active role in the community is at the heart of our approach to care. To us, community means nurturing important relationships both inside and outside the home, encouraging peoples' hobbies and interests, offering or receiving a helping hand when it’s needed, providing companionship and stimulation, and enabling our residents to continue to contribute to society in ways that are meaningful to them. In the community our residents, families, and team have a sense of place and belonging.

We welcome the community into our homes and we encourage our residents to participate in community life. Whether it’s intergenerational programs with children from pre-kindy through to high school, having pets living in our homes or as regular visitors, mothers groups meeting in our lounge rooms, or volunteers young and old spending time with us – our residents and team thrive on connection with others.

We are proud of our residents’ contribution to the community through giving of their time, talents and service. Knitting teddy bears for the local fire brigade to give to children in distress, baking scones for fundraising at the local fair, helping kindy children learn to read – our residents regularly give of themselves to serve their communities.

Our homes host a range of events throughout the year. Concerts are always popular, as are art shows, spring fairs, and even night markets. And equally important, our residents participate in community events that nurture their spiritual, cultural, sporting or other interests. Our Wellness Centres are open to residents and community and offer an inclusive environment to achieve reablement and restorative care goals.

Community is very much part of the fabric of life in our Care Communities.

Read on to learn more about the many ways we engage with our local communities.

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Commonly asked questions about Opal

  • Family pets are welcome to visit, although we ask our families to ensure that pets do not enter the dining room during mealtimes. In some circumstances, you may be able to bring your pet to live with you although this needs to be agreed in advance with the General Manager.

  • Yes, laundry services are provided in all our homes. We offer a complimentary labelling service so that your clothes are clearly labelled and can be returned to you as quickly as possible. Please ask a team member to arrange labelling of any newly acquired items prior to the items being used to ensure they do not go missing.  If you prefer a labelling option other than the one provided at the home, we may ask you or your representative to make arrangements, and to cover any additional costs. As we use industrial laundry machines, we recommend that delicate items of clothing be hand-washed by you or a family member or friend.

  • If you would like a private telephone, please speak with the General Manager to determine whether the home is able to provide you with a phone or other ways to stay connected to your family and friends. You may be asked to cover the costs of installation as well as rental of the landline. You are also welcome to bring your own mobile phone and charger if you prefer.

  • Yes, we support every resident to maintain social continence, where continence may be compromised. Following a comprehensive assessment, our nurses will allocate the appropriate high-quality disposable products as part of our care and services.  If you have a personal preference for a brand or if your doctor prescribes a continence aid that is not provided by us, these must be supplied and paid for by you or your representative.

  • No, you don’t need to have an Enduring Power of Attorney to move into an Opal home however we encourage you to consider appointing a trusted family member or friend to help manage your affairs and/or make health, medical and lifestyle decisions on your behalf if you are no longer capable of doing this for yourself.  If you would like to explore these options, the General Manager in the home can refer you to relevant resources.

  • At Opal, we value your thoughts and the opportunity to work with you to resolve any issues you may have. That’s why you’ll find it easy to raise a complaint, make a suggestion, share a compliment or just have your say.

    Here are some simple avenues to provide your feedbacks:

    1. Speak to a team member in your home.  This is often the fastest and easiest way to communicate your feedback and to resolve an issue.
    2. Arrange a time to speak with the General Manager in your home either in person or by phone.  Our General Managers appreciate the opportunity to work with you to action your feedback.
    3. You can submit your feedback using the online form or by calling 1800 767 074 and your feedback will be routed to the most appropriate manager and you will receive a reference number for tracking purposes.

    If you feel that your issue has not been resolved to your satisfaction, you may call 1800 767 074 and request an internal review from a senior member of our Opal Support Team.