Results from 285 customer survey responses about the Shoalhaven Place Care Community
How we measure customer joy index
The Joy Index is our Opal HealthCare measurement tool to gauge how well we are delivering on our purpose to bring joy to those we care for.The question asks residents, “All things considered, how happy are you with your life these days?” The metric is an adaptation of the OECD* Guidelines on Measuring Subjective Wellbeing. * Organisation for Economic Cooperation and Development
How we measure customer satisfaction
Also known as ‘CSAT,’ this tracks how satisfied our customers are with our Care Community. It’s measured by asking the question, “Overall, how satisfied are you with your Care Community.’’ While many organisations measure CSAT on an ad-hoc basis, our CSAT question is included in our continuous surveys, providing us with real-time data that we can use to drive improvements.
Customer Recommendation Score (CRS) is Opal HealthCare’s adaptation of the Net Promoter Score (NPS), a widely used tool to measure customer loyalty. We calculate CRS by asking our residents and relatives, “How likely are you to recommend this Care Community to family and friends?” The metric is especially meaningful because research tells us that most people will only recommend a service with which they have been routinely impressed.
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Welcome to Shoalhaven Place Care Community
Shoalhaven Place Care Community is located in picturesque Bomaderry on the South Coast of NSW, our Care Community is a warm and loving place for people from all walks of life. The local shops and amenities are nearby and the Shoalhaven River and parklands within easy access. Peaceful and well-appointed indoor and outdoor living areas provide welcoming spaces for family and friends to connect. Our diverse mix of cultural heritage is a point of connection for residents and team, and our companion model of care fosters a sense of family and belonging among residents.
Care at Shoalhaven Place
We offer a relaxing environment with the compassionate and personalised care of 24/7 registered nurses. Our experienced leadership work alongside a capable and confident team to offer residential aged care, palliative care, dementia care and respite care. Allied health professionals also visit regularly. We recognise that understanding the big and the little details about how you like to live each day is important to us – so that we can help you feel at home, have the right support and live your best life in our care.
Daily living at Shoalhaven Place
Residents enjoy gardening and spending time outdoors in our courtyard amongst the colourful flower beds and the tranquility of our water fountain. Our gardens are popular with residents who enjoy tending flower beds or simply spending time outdoors admiring the water fountain and different varieties of plants. Sharing their cultural heritage is important to our residents, and meal times are sociable occasions with our chef cooking hearty, home-style meals.
It’s an environment where you’re free to enjoy your interests, independently or with others, continue to learn and try new things, and participate in Shoalhaven Place life –so you can enjoy your day, your way.
Our Care Communities are designed to offer high-quality clinical care while supporting a purposeful lifestyle. A range of room choices are available and all shared spaces within our Care Communities include a comfortable lounge, dining areas and inviting outdoor spaces.
Our approach to care means we take the time to get to know you and understand your individual needs and preferences. Our clinical team provides exceptional care, working with medical and allied health professionals to ensure all your health needs are met to a consistently high standard.
Leading a meaningful life by engaging in activities that bring joy to our residents - both heart and mind - is at the centre of everything we do. Do you have an interest in art, crafts, music or gardening? Whatever your interest, we will endeavour to ensure you have the opportunity to pursue your passions.
Food is essential to our wellbeing and happiness and is much more than just fuel for our bodies. Made fresh daily by our qualified chefs, our meals contain the finest quality ingredients, are nutritionally balanced, look appetising and taste delicious! Dining is a social experience with meals served in a homely environment that promotes interaction and a sense of community.