Words of Thanks

Our Care Communities often receive thank you letters from residents, families and friends expressing their gratitude for our team. Here are some letters.

CARINE PARKSIDE CARE COMMUNITY

WESTERN AUSTRALIa

Thank you all so much for looking after my mother. When she’s happy, I’m happy. Thank you for your care, empathy and compassion.

BURPENGARY GARDENS CARE COMMUNITY

QUEENSLAND

I enjoyed the opportunity to spend time with family members who share similar experiences while enjoying a BBQ lunch together. Thanks to your team for your thoughtfulness and for organising such a special gathering.

SHOALHAVEN PLACE CARE COMMUNITY

NEW SOUTH WALES

Zarsha is so loving and caring towards my wife. It makes me very emotional to see my wife being attended to with such kindness and respect.

REYNELLA HILLSIDE CARE COMMUNITY

SOUTH AUSTRALIA

Thank you for the opportunity to experience the culture at our outing to the Dutch Pantry. It bought back many wonderful memories of my time travelling in my younger days.

MORNINGTON BAY CARE COMMUNITY

VICTORIA

Just wanted to say how delighted we are that our father has settled in so well. We value the personalised care approach and that Dad’s story and history have helped influence his routine, connections and activities. Team have been warm, helpful and caring and your dementia webinars have been very useful.

ARMADALE PLACE CARE COMMUNITY

WESTERN AUSTRALIA

A massive thank you to Guy for helping us make Mum's birthday celebrations today so easy. It’s the first time we’ve celebrated Mum's birthday there and everything was fantastic.  

CALOUNDRA PLACE CARE COMMUNITY

QUEENSLAND

Words cannot express our deep gratitude for the care, kindness and professionalism by your entire team. Your support shown to our family goes beyond “the job”. You have no idea how much your kindness has meant to us.

NORTHCOTE MEWS CARE COMMUNITY

VICTORIA

Thank you so much for taking such good care of me. I really appreciate it. And thank you especially for finding a table where I can chat with people and everyone’s generally happy. I’m so thrilled that it’s outside my usual area, and the quiet dining room is just lovely. Once again, you’re always looking out for me, and I’m very grateful.

NARRAWEENA GROVE CARE COMMUNITY

NEW SOUTH WALES

This Care Community feels like a community. Our family has always been well connected in the suburb, and we know many residents and families. Narraweena Grove feels cosy and the team is caring.

PHILLIP ISLAND GROVE CARE COMMUNITY

VICTORIA

Robyn brings fun to what she does. She’s vibrant and trustworthy and it's more than that. She makes us all laugh. Robyn has always made me feel safe when most of my life I have not been or felt safe. In Robyn's activities, she’s able to bring out the best in everyone and they can contribute. I can finally feel part of a family.

ALFRED COVE CARE COMMUNITY

WESTERN AUSTRALIA

Thank you for such a beautiful, warm welcome. Everyone was just wonderful with Dad. I was fighting back tears when I was bringing in his belongings and then I saw his beautiful room with the plant and the handwritten, personalised message and it was overwhelming!  

BROADWATER GROVE CARE COMMUNITY

QUEENSLAND

Thank you for the delightful lunch yesterday. I enjoyed the salmon and vegetables very much and a number of other residents I spoke with agreed it was lovely.

ANNANDALE GROVE CARE COMMUNITY

NEW SOUTH WALES 
Jaydon is wonderful, and such a gentleman. He often takes the time to sit with me for a chat and that makes me feel heard and valued.  

GLEN OSMOND GROVE CARE COMMUNITY

SOUTH AUSTRALIA

Our outing to Urrbrae House was so interesting. It brought back wonderful memories from my younger years of travelling to Urrbrae High School, and the research and information presented made for a stimulating learning experience.

BOX HILL VIEWS CARE COMMUNITY

VICTORIA

Thank you for making Dad’s life happy, comfortable, and peaceful over the past couple of months. We’re so grateful for your care, your company, your good humour and grace, and for giving Dad dignity in his final days. You do an immense, important job caring for people at such an integral time.

APPLECROSS SHORE CARE COMMUNITY

WESTERN AUSTRALIA

Thank you for taking such good care of Mum. I’m grateful for the individualised care and attention you show her. Your knowledge and compassion means a lot to our family. 
 

BERRINBA GREENS CARE COMMUNITY

QUEENSLAND

Compliments to your team for your efforts with the ‘Mini Ekka’ on Friday. You could feel the joy amongst the residents and I know Mum enjoyed it!

MANLY HILLSIDE CARE COMMUNITY

NEW SOUTH WALES

Thank you for all you do to inspire a wonderful culture by encouraging diversity and sharing different cultures with those who have not experienced them before. Today, Mum tried her first ‘Momo’ and she absolutely loved it!

JOSLIN MANOR CARE COMMUNITY

SOUTH AUSTRALIA

I was so happy and grateful for the sugar-free birthday cake and canapé platter specially prepared to suit my dietary needs. I appreciate the effort you made to accommodate my preferences.

MORDIALLOC GROVE CARE COMMUNITY

VICTORIA

Sincere thanks for all your care for our beloved Mum and Nan. And the colouring books, pens, and paints…you acknowledge her passion and encourage it. Thank you.